In 2018, Lufthansa announces it will overhaul its frequent flyer program Miles & More. It says the new program will take effect on January 1, 2020. But members are disappointed as the new program will be considerably less attractive than the current program. Small wonder that our readers let us know they are angry about the program change. To our readers the most hated change is that the re-qualification of the status (frequent traveler, senator, or hon circle) is valid for just 1 year. Currently, it is valid for 2 years.
Program overhaul extended
However, the COVID-19 crisis interferes with Lufthansa’s planning. The airline announces that the introduction of the overhauled program will be extended to January 1, 2022. Some of our readers let us know they are hoping that Lufthansa will decide not to replace the current program.
We ask the carrier what the current status is of the program overhaul. Below you will find Lufthansa’s full.
“The Corona crisis is presenting us as Lufthansa Group with major challenges. We promised our frequent flyers the simplest and most transparent program and we regret that we will not be able to keep this promise as planned. Our goal of offering our frequent flyers a simple and transparent frequent flyer program remains the same. Unfortunately, however, the dynamics of the current situation force us to make a correction so that we cannot implement the launch of the new Frequent Flyer Program as planned. This means that the current program conditions will continue to apply.”
Frequent flyer program
Miles & More is no longer based on the miles flown, but rather on the price paid for the ticket. Interesting is that the carrier says it promised its frequent flyers the “simplest and most transparent” program. In reality the new program is far from simple. On February 5, 2018 we wrote: “You do not need a PhD to understand the program, but the new system is for sure quite complicated.”
Tags: Miles & More, Lufthansa, COVID-19 crisis