A 64-year-old man in France has no interest in flying. However, he gets a gift from his employees in the form of a flight in a fighter jet, a Dassault Rafale B. At 2,500 feet above the ground he is flung into the air with a parachute because he presses the ejection button. The picture on the right shows the plane (bottom left) and the parachute (top right).Read more
We received a number of messages from readers about their attempts to get refunds for canceled flights. Several of them are happy because they received cash refunds from Delta Air Lines within a month. Given the numerous gloomy stories of travelers about other carriers, this is a very favorable experience.Read more
LiquiditySmall wonder that Delta is working to improve its liquidity position. On April 22, 2020, the airline announces it will enter into 2 different loans, each to an amount of $1.5 billion (€1.4 billion). It will be...
On April 21, 2020, the Dutch newspaper NRC Handelsblad publishes an interview with Adina Vălean, the European Commissioner for transport. The newspaper asks her opinion about the Dutch government’s infringement of EU regulation 261/2004 concerning airline passengers’ rights. That is a relevant question, for the Dutch minister van Nieuwenhuizen tolerates that KLM Royal Dutch Airlines is breaking the regulation. Although the carrier has canceled flights, it refuses to pay refunds to passengers. Rather, it offers passengers only vouchers.
Refund or vouchersRead more
Currently, carriers don’t treat their customers like cargo because they cannot fill all seats in their aircraft. Rather, they are now able to treat passengers like human beings. However, this doesn’t include providing sufficient legroom because that would require a larger pitch (the distance between rows). But airlines can now block middle seats. Even so, the distance between passengers in a window and an aisle seat is less than 6 feet. Therefore, it may make sense they would require customers to wear masks.Read more
For US customers KLM Royal Dutch Airlines has considerably more favorable rebook and cancelation policies than for other customers. The carrier offers US customers who saw their flights canceled not only a travel voucher. Alternatively, they can now get a full refund in cash if one of the following conditions applies. KLM has canceled the flight or delayed it by more than 3 hours. What’s more, US customers can apply for the refund online.Read more
Travel voucherOther customers can only apply for a travel voucher, which comes...
Over time airlines have reduced the seat size and passenger’s personal space in the cabin. At the same time passengers continued to grow, in particular in the USA. Carriers are free to reduce the seat size and the pitch (the distance between rows). But it is remarkable that the conditions for animals transported in the hold are much more regulated.Read more