The Future Travel Experience Awards were presented in Las Vegas on September 6, 2013. The winners - 5 airlines and 4 airports - are chosen through consultation with a panel of industry experts, so transparency is a long way off.
Iberia received the 'Best Check-in Initiative' award for its MyBagTag to print bag tags at home along with your boarding pass.
British Airways was awarded the 'Best Baggage Initiative' for its permanent electronic bag tags. You can synchronize your smartphone with the electronic tag, which automatically updates with a unique barcode containing your flight details including destination.
Emirates won the 'Best up in the Air Experience' award. Its in-flight entertainment system has more than 1,500 channels, while live television and Wi-Fi is also available onboard select Boeing 777s.
Japan Airlines was recognized with the 'Best Use of Mobile Technology' award. You can use your smartphone to search for flights, purchase tickets, access the security checkpoint, download and use shopping coupons, and board your flight using NFC boarding passes.
Dubai International Airport received the 'Best Passenger Assistance Initiative' award for simplifying the airport experience across a number of key passenger touch points including multi-lingual virtual assistants and interactive information zones.
Narita International Airport was awarded the 'Best Airport Security Experience' accolade for short queuing times, a high level of customer service and non-stop biometric e-gates.
Los Angeles World Airports won the 'Best Experience at the Gate' award for gates using facial recognition technology that allows passengers to progress to the security checkpoint without having to stop.
Chicago O'Hare International Airport won the 'Best Immigration Initiative' for automated passport control kiosks reducing the average wait time by 33%.
Seattle-Tacoma International Airport received the 'Best Arrivals Experience' for its 'Experience the City of Music' initiative with live music in the terminal.