Passengers demand compensation for arriving on time

Two passengers claim €400 ($457) each because the Finnair flight from Amsterdam Schiphol Airport to Jyväskylä, Finland would have arrived with a delay. In such cases passengers can demand compensation by invoking Regulation 261/2004 of the European Parliament. As they are not looking forward to drafting their claims themselves they rely on Airhelp. This is one of the many claim agencies, or claim farms as the airlines prefer to call them.

No Cure, No Pay

Usually, such agencies work on the basis of No Cure, No Pay. Thus, you don’t need to pay for filing a claim with them. But if the claim is successful they will keep 35-50% of the claim money as a reward for their mediation.

Map of Finland Finnair refutes the claim by arguing that the flight Amsterdam-Jyväskylä was hardly delayed. Although the passengers arrive in in Helsinki 5 minutes late, they can easily make the transfer to the flight to Jyväskylä. They end up in their final destination 7 minutes before the scheduled arrival time.


Small wonder that the airline is upset about the lawsuit. By claiming compensation in court the passengers misuse the civil procedure, according to the carrier. Therefore, Finnair demands that the judge will sentence the 2 passengers to paying the carrier’s full legal cost: €1,500 ($1,714) plus VAT.

It is usual that the losing party must pay a lump sum to cover part of the legal cost of the winning party. In case of misuse of procedural law, however, the judge may determine that the losing party must pay the winnings party’s full legal cost.

Airhelp’s dubious role

In this respect the judge appears to side with the winning party. The 2 passengers know that they arrived in Jyväskylä without any delay. Airhelp’s 2 lawyers also know it as Finnair told them so already 2 years ago. Therefore, the judge calls on Airhelp to take the airline’s cost at their own expense. But the Airhelp’s role is fairly dubious.

Related: Will airlines ever automatically pay compensation?

Tags: Finnair, compensation, EU Regulation 261/2004, Airhelp


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