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Forum for airline passengers

Do not book directly with an airline

LufthansaA judge in Germany ruled on December 10, 2018 that Lufthansa cannot charge a penalty to a passenger for dropping the last leg of his ticket. This seems good news for passengers and European consumer groups fighting similar unfair practices, which are based on no-show clauses in airlines' conditions of carriage.

Promotional fares

European carriers sometimes offer promotional fares in other markets than their home market. In this case, Lufthansa offered a promotional fare on the route Oslo-Frankfurt- Seattle. However, if the fare offered is attractive enough, flyers from other...
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How does Marriott treat customers?

Moxy New YorkA reader of our website shares his experience with Marriott. Due to the cancelation of his flight to New York he will arrive 1 day later than scheduled. Thus, he sends an email to the Moxy hotel to inform them of the flight cancelation and the consequence that he will not arrive until the next day. This way he hopes to avoid a no-show fee.

Automated emails

Two days later he receives an automated message that is - as usual at Marriott - meaningless because it does not address...
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Fighting unfair airline practice

TicketsEuropean consumer groups attack airlines' no-show policy. Airlines sell tickets with no-show clauses. Such clauses allow a carrier to cancel reservations when the passenger misses the outbound flight of a round-trip itinerary or a leg of a multi-leg itinerary. In those cases, airlines which use the clause deny boarding to the passenger. They either require the passenger to buy a new ticket, or to pay a fine to be able to use the original ticket. The clause is used in different versions by a multitude of airlines in the EU.

Round trip ticket

For...
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Ryanair breaks the law

Michael O’Leary When Ryanair employees were on strike, Ryanair's boss - Michael O’Leary - told the press viciously: ‘We will not pay for flights on other airlines. We cannot afford to pay the high costs of our competitors.’ For 2 reasons it is rubbish that Ryanair cannot pay for re-booking.

Ryanair can pay

First, carriers have a legal obligation to get passengers to their destinations within a reasonable amount of time, even if that would imply that travelers need to be re-booked on other airlines. Second, Ryanair is a very profitable carrier thanks...
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Unwanted sex up in the air

Sxual assaultIn-flight sexual assault is punishable in the USA by up to 10 years in prison plus fines and mandatory restitution. But airlines are not mandated to report and record the incidence of in-flight sexual abuse. Therefore, victims cannot directly and timely report the crimes to law enforcement.

Reporting procedures

What's more, airlines have 4-5 step reporting procedures in place. They involve a flight attendant, the captain, the airline ground crew, and the airline station manager. Those procedures frustrate most investigations. As a result, police do not usually meet the victim, perpetrator, and witnesses at...
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How important is your privacy to Marriott?

Marriott StarwoodThe data breach at Marriott is not the biggest. The Yahoo breach in 2013 was larger. Yahoo lost data of 3 billion users, whereas the Marriott case involves 500 million customers. Since 2014 (!) there has been unauthorized access to the Starwood network.

Stolen data

For approximately 327 million guests, the information includes some combination of name, mailing address, phone number, email address, passport number, date of birth, and gender. For some, the information also includes payment card numbers and expiration dates. Although the card numbers were encrypted and 2...
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