Language:

Forum for airline passengers

Possible new case of suicidal pilot

EasyJet easyJet has prevented a possible repetition of the germanwings drama. The low-cost carrier is alerted by messages that 1 of their pilots sends to a WhatsApp group. The pilot writes he is probably going to kill himself. And a pilot with mental problems in the cockpit is very dangerous to all on board.

Pilot’s friends do the right thing

EasyJet becomes aware of those messages because the pilot’s friends alert the airline. Immediate action by easyJet follows by grounding the pilot. According to the British newspaper The...
Read more

How to limit compensation after a crash

germanwings A320Lufthansa has not yet settled the final compensation to the next of kin of the victims of the 2015 germanwings crash. According to several German publications the airline is trying to limit the compensation. The Airbus 320 crashed into the French Alps taking the lives of all 150 passengers and crew members on board.

Compensation

The carrier has paid out €50,000 per victim in emergency aid and €25,000 in inheritance compensation. In addition, it has paid €10,000 compensation per victim to other relatives, while individual damages have been calculated on...
Read more

Valet parking cowboys

Valet parkingYou make a reservation online for valet parking and drive to the airport. A nice guy is awaiting you in the terminal. You give him the car key and go to the check-in area to drop off your bag. You feel pleased with the service, but on return you may feel less happy if it is an unofficial valet parking service.

Valet parking is convenient

The official service is different. We take Amsterdam Schiphol Airport as an example. You drive into the valet parking P6 garage at the airport and you leave the...
Read more

A toothless enforcement body

Stranded passengersThe European Union has strong passenger rights included in EU regulation 261/2004. There are also national enforcement bodies, but some of them are weak. An example is the Netherlands. The Dutch Human Environment and Transport Inspectorate (ILT) oversees airlines as to their compliance with passenger rights. The ILT can sanction carriers that violate passenger rights.

ILT no longer accepts complaints

Until 2019 individual passengers could file complaints about airlines with the ILT. For example if they deny compensation in case of a delay. But after the
Read more

Propaganda war over Hong Kong

Hong Kong's sovereignty transfer from UK to ChinaOn July 1. 1997 the United Kingdom hands sovereignty over Hong Kong over to China. The agreement includes that there will be 1 country, 2 systems for 50 years. This means that China and Hong Kong continue to have their own governmental systems, legal, economic and financial affairs, including trade relations with foreign countries until 2047.

Difference between Hong Kong and China

Citizens of Hong Kong enjoy a high standard of living and a lot of freedom relative to Chinese nationals. However, in February 2019 the Hong...
Read more

No seatback?

seat without seatbackOn Twitter, a photo showing a woman sitting in an airplane seat without a seatback went viral. The picture is taken on an easyJet flight from London to Geneva. But vacationers wonder how that is possible and whether that isn’t prohibited.

It's not what it seems

Many people take to social media and call it illegal. They can hardly believe that easyJet would endanger passengers’ safety. Well, easyJet doesn’t. The picture doesn’t show what they think. The airline explains that the photo has been taken just for the picture. Thus,...
Read more