Forum for airline passengers

A litmus test for Boeing

Boeing is facing turbulence as a result of 2 crashes, each with a Boeing 737 MAX. First, on October 29, 2018, Lion Air flight 610 crashes into the sea 13 minutes after departing Jakarta. All 181 passengers and 8 crew members are killed.

Two crashes take 346 lives

Second, on March 10, 2019, Ethiopian Airlines flight 302 crashes into the sea 6 minutes after departing Addis Ababa, killing all 149 passengers and 8 crew members. This second crash - less than 5 months after the first - prompts a worldwide grounding of all...
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How smart are airline bosses?

On April 23, 2019, ABC News had a curious interview with Oscar Munoz, the boss of United Airlines. In fact, the interview raises the impression of sponsored content, as advertisements in online media nowadays are called. The interviewer is ABC News' Senior Transportation Correspondent David Kerley. He raises the point of the ever shrinking seat.

Seats can get smaller

"I think we are nearing a point certainly that we can't do that anymore," says Munoz. Passengers won't be happy with this response. We are nearing a point...
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The true character of Ryanair’s Michael O’Leary

Ryanair's boss Michael O'Leary is not known for his civility and diplomacy. He has called customers stupid. Likewise, he calls authorities insisting on passengers using seatbelts 'plonkers.' He wants to make more profits by creating standing seats in Ryanair planes. And he puts improper pressure on pilots.

EU regulation

Ryanair breaks EU Regulation EU261/2004 on a regular basis by refusing to compensate passengers on delayed flights. And he attempts to dismiss employees who think they have certain rights. But the latter may cost Ryanair almost €3 million ($3.5 million). In 2017,...
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Passengers witness a robbery

Austrian AirlinesYou have boarded your flight and boarding is completed. The engines are running, so the plane can depart the gate any moment. But suddenly you see men in military uniforms approaching airport staff working by the plane. They order the staff to the ground.

Gunmen on the tarmac

You must have boarded Austrian Airlines flight 848 on April 9, 2019. The armed men in uniform aren't soldiers, but robbers. By breaking through a fire services entrance they reach the tarmac of Tirana International Airport in Albania.

How do the robbers know?

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An unlikely ranking list

Singapore girlTripAdvisor has published its Travelers' Choice awards 2019. They rank the world's airlines and on top of the list is Singapore Airlines. The awards' name refers to the fact that the ranking is based on travelers' reviews. An algorithm takes into account the quantity and quality of airline and ratings reviews over a 12-month period.

Doling out awards

TripAdvisor uses the same tactics as other listings by doling out a large number of awards, in this case 91. This guarantees quite a lot of free publicity because at least...
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