Airlines say it is safe to fly, but only under strict conditions. They have announced measures to prevent that passengers contract the coronavirus. An example is a requirement for passengers and crew to wear face masks in the corona era. Possible measures on the ground include sanitizing kiosks, counters, etc.Read more
Quite a few of our readers let us know that Lufthansa promises them they will get a refund if the airline canceled their flights. But readers who called Lufthansa several times report that with every call the payout date moves further into the future. So far, none of our readers let us know they actually received their money back from the carrier.Read more
A senator’s experienceInterestingly, one of our readers, who shares her experience with Lufthansa, is a senator (or gold card member) of Lufthansa’s frequent flyer program Miles &...
Last year there was a discussion about a ban on face covering clothes aimed at Islamic women. Currently, there is a discussion about a requirement to cover faces in planes. A passenger onboard a flight to Amsterdam doesn’t wear a facemask on June 5, 2020 although it is mandatory. The carrier informs the Dutch military police of the situation. Therefore, police meet the flight at the gate. After having contacted the public prosecutor, they present the passenger with a fine of €300 ($340). Insofar known it is the first passenger fined for...Read more
KLM Royal Dutch Airlines must pay damages to an escort of Very Important Persons (VIPs) or commercially and according to protocol important passengers. She has been working at the airline for nearly 38 years without any problem.Read more
VIPsBut that changes when she complains about the growing number of pornstars, rappers, stoned childstars and drunken celebrities she has to accompany. KLM doesn’t appreciate her complaint and dismisses her due to soured labor relations.
Transition compensationA magistrate rules she has a right to a transition compensation of €70,000...
Nationalism seems on the rise in the EU. In particular the 4 miser countries – Austria, Denmark, the Netherlands and Sweden – refuse to run up common debts. Moreover, France and the Netherlands have started with providing state aid, each for their own national airline. Some observers think this may prelude closing down the holding company Air France/KLM. Next, the mainly privately owned airlines Air France and KLM could continue separately.Read more
Different culturesThe two carriers have very different cultures that mirror the more...
As one of the last airlines Lufthansa has announced some goodwill measures, as they call them. The most important measure is that the launch of the overhauled frequent flyer program Miles & More is delayed by 1 year. The considerably less attractive revised program will now come into effect on January 1, 2022 rather than in 2021 as was communicated earlier.Read more