Passengers want: * Their bags tracked throughout their journey * Watch digital content on a seatback device * A human touch when things go wrong * Automation of more airport processes * Biometric identification to facilitate their travel processes * Real time journey information delivered to their personal devices * Wait times of less than 10 minutes at security/immigrationRead more
After Marriott took over Starwood it took a while before both chains would merge their platforms. Although Marriott introduced the single platform in August, it seems the integration is a failure. In particular Starwood Preferred Guest (SPG) members are facing many problems, but also Marriott Rewards members are sometimes having hard times. It seems that Marriott did not work hard enough to integrate Starwood hotels into Marriott's website and SPG into Marriott Rewards smoothly. SPG members report a multitude of problems and some Marriott...Read more
A reader shares his experience with Fado Bed & Breakfast - Santos in Lisbon, Portugal: I booked the B&B through Booking.com and could cancel it until 3 weeks before arrival, when the rate was charged to my credit card. B&B prices in Lisbon can be as low as €20 ($23) or even less. However, I selected the Fado B&B with a room rate of €55 ($64) hoping the quality would be acceptable.Read more
Airport transferI also ordered a roundtrip airport transfer for €45 ($53), which the B&B outsources to...
In the UK, about 1.3 million passenger journeys were delayed by at least 3 hours last year. This concludes Which? - the research arm of the British Consumers' Association - on the basis of an analysis of Civil Aviation Authority (CAA) data.
DelaysWhich? analyzed punctuality data for the year to June 2018 and finds the bulk of the delayed flights are with: Easyjet (2,618 flights), Ryanair (1,868 flights), British Airways (1,668 flights). The 3 carriers' delay rates are close to
Numerous studies have been made of the boarding process. Not only airlines have looked at possibilities for improvements, but also scientists. Interestingly, many carriers change the boarding processes every now and then, but they never really improve it. Passengers in economy class have very little personal space and can hardly move and breathe once they have squeezed themselves into narrow seats. They have also hardly legroom due to the very short pitch (distance between rows). Thus, one would expect that passengers would prefer to board as late as possible.
So far it seems that Marriott overreached itself by taking over Starwood. We receive many complaints of long-time Marriott customers about their Marriot Rewards accounts. For example, stays do not show up in their accounts, points are not added, etc. Marriott's website also presents problems. When you search for hotels you have no longer the possibility to sort the results on the basis of price. You have 4 criteria to sort the results: (more…)...Read more