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Forum for airline passengers

Rare incident in California hotel

KTVUFairmont Hotel San jose has reported a hazmat incident in the Fairmont Hotel in San Jose in Northern California. It happened on August 31, 2019 and it has cost 1 woman’s life. It is unclear whether she was a guest or a hotel employee. Nine others have been injured: 2 hotel guests and 7 hotel employees.

Nine injured

One of the 9 injured persons is reportedly in life-threatening condition. However, the other 8 injured persons are fortunately considered to be in non life-threatening condition. Authorities believe the hazmat incident...
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A review of Hilton Barra Rio de Janeiro

Hilton Barra Rio de JaneiroA reader of our website stayed in the Hilton Barra in Rio de Janeiro and sent us the following review of the hotel. The Hilton Barra is a large hotel located in the business area of Barra da Tijuca at about 30 km from Galeão-International Airport. I am a diamond member of the Hilton Honors program. Thus, I am pretty well acquainted with Hilton hotels.

Early check-in

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Possible new case of suicidal pilot

EasyJet easyJet has prevented a possible repetition of the germanwings drama. The low-cost carrier is alerted by messages that 1 of their pilots sends to a WhatsApp group. The pilot writes he is probably going to kill himself. And a pilot with mental problems in the cockpit is very dangerous to all on board.

Pilot’s friends do the right thing

EasyJet becomes aware of those messages because the pilot’s friends alert the airline. Immediate action by easyJet follows by grounding the pilot. According to the British newspaper The...
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How to limit compensation after a crash

germanwings A320Lufthansa has not yet settled the final compensation to the next of kin of the victims of the 2015 germanwings crash. According to several German publications the airline is trying to limit the compensation. The Airbus 320 crashed into the French Alps taking the lives of all 150 passengers and crew members on board.

Compensation

The carrier has paid out €50,000 per victim in emergency aid and €25,000 in inheritance compensation. In addition, it has paid €10,000 compensation per victim to other relatives, while individual damages have been calculated on...
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Valet parking cowboys

Valet parkingYou make a reservation online for valet parking and drive to the airport. A nice guy is awaiting you in the terminal. You give him the car key and go to the check-in area to drop off your bag. You feel pleased with the service, but on return you may feel less happy if it is an unofficial valet parking service.

Valet parking is convenient

The official service is different. We take Amsterdam Schiphol Airport as an example. You drive into the valet parking P6 garage at the airport and you leave the...
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A toothless enforcement body

Stranded passengersThe European Union has strong passenger rights included in EU regulation 261/2004. There are also national enforcement bodies, but some of them are weak. An example is the Netherlands. The Dutch Human Environment and Transport Inspectorate (ILT) oversees airlines as to their compliance with passenger rights. The ILT can sanction carriers that violate passenger rights.

ILT no longer accepts complaints

Until 2019 individual passengers could file complaints about airlines with the ILT. For example if they deny compensation in case of a delay. But after the
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