Forum for airline passengers

It takes time, but Hilton responds positively

A reader's Swiss flight from Zurich to Newark is canceled after takeoff was aborted. Due to a bird strike, an engine is damaged such that the plane cannot fly over the Atlantic Ocean. Swiss is not able to rebook him the same day, so he has to stay the night over in Zurich.


Swiss gives him vouchers for Hilton Zurich Airport, which runs an airport shuttle. The driver has a friend or relative in the vehicle with whom he is all the way talking in a...
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Will the FAA regulate seat size?

Loughborough University studied safety issues associated with seating arrangements in planes. The study - published in July 2001 - was undertaken against a background trend of bigger passengers. This trend in combination with a growing number of long flights and high density seating prompted the need for a review of published anthropometric data. Those data involve the measurement of physical properties of the human body. This could guide possible regulation of seat size.

FAA Reauthorization

The US Federal Aviation Administration (FAA) Reauthorization Bill that recently passed the US...
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Why is airlines’ customer service poor?

ZitcomfortUsually, businesses that offer poor customer service will also have a poor financial performance. Airlines, however, are an exception to this rule. In the USA there are only 3 industries that score lower on the American Customer Satisfaction Index (ACSI) than the airline industry.

Customer satisfaction and financial performance

Researchers at the University of Nevada in Reno find there is no link between customer satisfaction and an airline's financial performance. Although carriers tout their customer satisfaction, their low score on the ACSI suggests that reality is quite different.

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How secure is your Wi-Fi while traveling?

About 1/3 of travelers are not very concerned about their security when they are online at airports or in planes. Some 9% confess they never thought about their online security, while almost 25% say they are not at all concerned about Wi-Fi security. However, 48% of respondents admit they do have concerns that distress them somewhat. And 19% even say they are very concerned about potential breaches.


These are the results of a survey that the GO Group claims to have conducted. They do not reveal when and how the...
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Flight review TAP Portugal

A reader submitted a review of a flight on TAP Portugal. This airline is a member of the Star Alliance, the largest airline alliance in the industry. The review follows. I fly in business class from Lisbon, Portugal to Miami, FL, USA. The flight is operated with a fairly old Airbus 330 and departs almost on time at 10:45 am.


In the business class section there are 6 seats in a row with the configuration 2-2-2. The passengers in window seats do not have direct access to...
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How to claim compensation from Ryanair?

RyanairRyanair has welcomed a court ruling in Barcelona that no compensation should be paid to passengers for flights canceled due to strike action. The reason is that the disruption was out of its control, so the airline was not to blame. However, the Court of Justice of the European Union (CJEU) has repeatedly ruled differently. Thus, the odds are that passengers who go to the CJEU may find it on their side so that Ryanair would have to pay compensation.

Cancelations due to strikes

Ryanair's argument why it would...
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