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Forum for airline passengers

Kan ik een ticket met vertrek vanuit België kopen?

KLM probeert zo veel mogelijk te voorkomen dat Nederlandse reizigers goedkope tickets met vertrek vanuit België kopen. Als je per trein vanaf Brussel-Zuid of Antwerpen Centraal naar Schiphol reist, kun je bijvoorbeeld niet online inchecken. KLM laat in het midden waarom, maar duidelijk is dat ze op Schiphol wil controleren of je wel per trein vanuit België bent gekomen. Kun je geen afgestempeld treinkaartje laten zien, dan weigert KLM je in te checken, omdat je het eerste deel van je ticket niet hebt gebruikt. Zo dwingt ze je een nieuw ticket te kopen. Toen we...
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British Airways and Lufthansa change rules

Lufthansa has changed its baggage rules by switching to the number of bags rather than the weight alone for tickets purchased from June 1, 2011. The free baggage allowances are now differentiated according to the service class flown.

If you fly economy you can check 1 bag weighing up to 23 kg (50.5 lbs). Frequent travelers (silver) and senators (gold) can check 2 bags.

Business class passengers can check 2 bags up to 32 kg and senators 3. First class passengers can check 3 bags up to 32 kg...
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Fine print

Astrid added a comment to the article “Can I be denied boarding?”. At Cheaptickets she purchased a KLM-ticket with several segments of which the first leg is the train ride to the airport. She wonders whether KLM Royal Dutch Airlines can legitimately deny her boarding if she would not arrive at the airport by train. Nowhere on the site, she argues, you can find that you really must take the train.   Most likely she means Cheaptickets’ site. However, whether an airline can deny you boarding depends on its conditions...
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The secret of your fare class

A reader writes that all flights in his ticket have Continental Airlines flight numbers and all fare classes earn 100% miles. However, Lufthansa credited only 50% for 1 of the flights. When he claims 100% miles they say the miles have been credited correctly. He sends us his ticket and asks whether Lufthansa is right or wrong. Airline Passenger Guru’s response: Your ticket shows that the flight with 50% miles was operated by United Airlines even though it had a Continental flight number. The fare class – not   to be confused with travel class...
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The sexiest flight attendants

Virgin Atlantic has the most attractive cabin crew. This is the result of a survey that the Business Travel & Meetings Show in London carried out among 1,000 British business travelers.

The Virgin flight attendants wear red hot uniforms and are therefore often called “red hotties”. Virgin also portrays them as sexy and glamorous in its advertisements.

Other airlines’ cabin crews hardly count with the British business travelers. The result of the vote is as follows:

1. Virgin Atlantic (53%)
2. Singapore Airlines (18%)
3....
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Who is that foolish?

A passenger books a flight Amsterdam-Tallinn operated by Estonian Air. At check-in he submits his Flying Blue number as it is a codeshare flight with KLM Royal Dutch Airlines. The number is printed on his boarding pass. According to information on KLM’s web site he will earn at least 229 miles (25% of the distance of 917 miles). However, his Flying Blue statement does not show any miles for this flight. He asks whether we know why. The reason cannot be found on KLM’s web site, so we asked KLM. The   response is that you do not...
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