Forum for airline passengers

US airlines’ customer satisfaction low, but rising

Alaska AirlinesIt is amazing that passengers’ satisfaction with US carriers is growing according to the J.D. Power North America Airline Satisfaction Study. This is for the 7th consecutive year. Have passengers got used to a lack of personal space in planes and being nickel-and-dimed by airlines?

Satisfaction scores

Just 2 of the 10 carriers see their scores fall in 2019 compared to 2018. The 10 airlines in the survey scored an average 773 out of 1,000, up from 762 in 2018. In 2013 their average score was still below 700. [caption id="attachment_6916"...
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Big Brother will fly with you

Airbus 320The Internet of Things will reach aircraft and might ease cabin crew members’ tasks. Your seat will be connected to a system that will show the crew information about you and the cabin at a glance. This is part of plane maker Airbus’ Skywise system. It is a digital, hyper-connected and secure platform that enables users to optimize and predict everything from engineering and maintenance to flight operations.

Cost savings

The results of the system include fewer operational interruptions, lower fuel burn, generally improved efficiency, and - in an optimistic...
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Self-driving electric wheelchairs

Long walksAirports offer travelers a chance to move as they often need to walk long distances. This is healthy, certainly if you have been sitting for a long time folded up in too small a seat without any legroom. However, there are also passengers with reduced mobility.

Self-driving electric wheelchairs

This group needs assistance. Not only with getting to the baggage claim and exit, but also with making connections on time. Moving from one gate to another that may be far away is a challenge to them. Self-driving electric wheelchairs is an innovation that...
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The power of flight attendants

Police meets Southwest planeCrew members may retain or lose their sense of humor in case of a long delay. This might turn nasty for passengers, but above all it may illustrate their power. Flight attendants can use it at any time, even if it doesn’t serve any reasonable goal. They have the power to kick you off the flight.

Flight delay

A passenger who makes a joke on a delayed Southwest Airlines flight finds it out to his cost, reports local station Fox 40. The passenger is sitting...
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After 2 crashes and 346 fatalities

Debris of Ethiopean Airlines flight 302 On March 11, 2019, the US Federal Aviation Administration (FAA) issues a continued airworthiness notification to the international community with regard to the Boeing 737 MAX.


This comes 1 day after an Ethiopian Airlines Boeing 737 MAX crashes into the sea 6 minutes after departing Addis Ababa. And it comes despite the fact that a Lion Air Boeing 737 MAX crashed into the sea 4.5 months earlier on October 29, 2018. The FAA declares that it “continues to review extensively all available data and aggregate safety...
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Don’t stick to 1 airline

Lufthansa A380A reader is a senator (or gold card member) of Miles & More, Lufthansa’s loyalty program. He makes a roundtrip on TAP Portugal that like Lufthansa is a member of the Star Alliance. On his Miles & More account he observes that the miles for the round trip have been credited. However, the 25% bonus miles for senators are lacking.

How many miles to earn?

Before his departure he makes a screenshot of the Miles & More page when he checks how many miles...
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