Category Archives: News

American, Delta, Southwest, or United may owe you money

Southewest AirlinesMany travelers believe that the 4 big US airlines have conspired to increase fares on domestic flights. Southwest and American Airlines have agreed to settle nationwide class action litigation by passengers who believe the carriers did collude. As usual, the settling defendants deny that they did anything wrong. They have asserted defenses to the claims, and have settled to avoid the burden and expense of litigation.

Are you included?

The settlement classes include those who purchased tickets for flights within the USA and its territories from American,...
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You can avoid long lines at US passport control

The US Transportation Security Administration (TSA) runs a program called Precheck. It is very pleasant for travelers. Their security check is like it was before 9/11. There is no need to remove shoes, laptops, 3-1-1 liquids, belts or light jackets. And the lines are short.

Known Traveler Number

Americans can buy Precheck membership for $85 for 5 years after they have been screened and have had a background interview. Once approved, they will receive a “Known Traveler Number” that they can include in their airline reservations. After 5 years you can...
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It takes time, but Hilton responds positively

A reader's Swiss flight from Zurich to Newark is canceled after takeoff was aborted. Due to a bird strike, an engine is damaged such that the plane cannot fly over the Atlantic Ocean. Swiss is not able to rebook him the same day, so he has to stay the night over in Zurich.


Swiss gives him vouchers for Hilton Zurich Airport, which runs an airport shuttle. The driver has a friend or relative in the vehicle with whom he is all the way talking in a...
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Will the FAA regulate seat size?

Loughborough University studied safety issues associated with seating arrangements in planes. The study - published in July 2001 - was undertaken against a background trend of bigger passengers. This trend in combination with a growing number of long flights and high density seating prompted the need for a review of published anthropometric data. Those data involve the measurement of physical properties of the human body. This could guide possible regulation of seat size.

FAA Reauthorization

The US Federal Aviation Administration (FAA) Reauthorization Bill that recently passed the US...
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Why is airlines’ customer service poor?

ZitcomfortUsually, businesses that offer poor customer service will also have a poor financial performance. Airlines, however, are an exception to this rule. In the USA there are only 3 industries that score lower on the American Customer Satisfaction Index (ACSI) than the airline industry.

Customer satisfaction and financial performance

Researchers at the University of Nevada in Reno find there is no link between customer satisfaction and an airline's financial performance. Although carriers tout their customer satisfaction, their low score on the ACSI suggests that reality is quite different.

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How secure is your Wi-Fi while traveling?

About 1/3 of travelers are not very concerned about their security when they are online at airports or in planes. Some 9% confess they never thought about their online security, while almost 25% say they are not at all concerned about Wi-Fi security. However, 48% of respondents admit they do have concerns that distress them somewhat. And 19% even say they are very concerned about potential breaches.


These are the results of a survey that the GO Group claims to have conducted. They do not reveal when and how the...
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