Language:

Category Archives: News

For which hotel is this reservation?

So far it seems that Marriott overreached itself by taking over Starwood. We receive many complaints of long-time Marriott customers about their Marriot Rewards accounts. For example, stays do not show up in their accounts, points are not added, etc. Marriott's website also presents problems. When you search for hotels you have no longer the possibility to sort the results on the basis of price. You have 4 criteria to sort the results: (more…)...
Read more

An emotional support passenger

Emotional support animals are a typical American phenomenon. Those animals often cause a disruption in the cabin. A national survey of US flight attendants reveals that over 98% of all respondents worked a flight with at least 1 emotional support animal onboard in the last 24 months. Small wonder that the US Association of Flight Attendants (AFA) calls on the US Department of Transportation (DOT) to take action to limit abuse of the emotional support animal designation in the system. Although some airlines recently took action by...
Read more

Is there a best date to purchase a ticket?

The cheapest time to book flights for Thanksgiving travel is 31-90 days out, and 21-30 days out for Christmas. Travelers who booked during these windows in 2017 saved an average of 10% on holiday fares according to Expedia. The optimal window to book flights for Thanksgiving is now through October 22. For Christmas travel it is somewhat later: October 26 through December 4, at least according to Expedia. Our calculation is November 25-December 4. If you wait until 0-6 days out you will probably pay 10-20% above the average ticket...
Read more

How relevant is a passenger’s academic title?

Dr. Siobhan O’Dwyer considers herself a victim of sexism. When she boarded a Qantas plane a flight attendant looked at her boarding pass — which said “Dr. O’Dwyer” — and addressed her as “Miss O’Dwyer.” This was so important to Dr. O’Dwyer that she tweeted: "Do not look at my ticket, look at me, look back at my ticket, decide it’s a typo, and call me Miss O’Dwyer. I did not spend 8 years at university to be called Miss." One may expect a more coherent text from a Dr. How...
Read more

The hardest-working person in America

Many Americans do not use all their vacation days even though the number of those days is small relative to people in other countries. More than 700 million vacation days go unused across the USA. A company claims that time off to travel has proven to be the most effective way to use vacation days. Those who use the majority of their vacation days for travel are significantly happier than those who travel very little or not at all. The company making this claim is United Airlines that - just by...
Read more

How do pilots make up delays in the air?

In 2017, Hong Kong Airlines soared to the top of global rankings with nearly 95% of flights on time, In the airline industry a flight is considered on time if it arrives within 15 minutes of its scheduled arrival time. The carrier was hailed as a success story, until it emerged that the airline had simply extended the scheduled arrival time on several of its routes. Researchers of Which? - an independent British consumer organization - found that more carriers are adding extra time to flight schedules, in...
Read more