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Category Archives: News

Ejected from a fighter jet

Plane and parachute in the airA 64-year-old man in France has no interest in flying. However, he gets a gift from his employees in the form of a flight in a fighter jet, a Dassault Rafale B. At 2,500 feet above the ground he is flung into the air with a parachute because he presses the ejection button. The picture on the right shows the plane (bottom left) and the parachute (top right).

Parachute

Investigators with France's Bureau of Enquiry and Analysis for Civil Aviation Safety write a  report about the...
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Don’t count on refunds from Lufthansa

Boarding a Delta planeWe received a number of messages from readers about their attempts to get refunds for canceled flights. Several of them are happy because they received cash refunds from Delta Air Lines within a month. Given the numerous gloomy stories of travelers about other carriers, this is a very favorable experience.

Liquidity

Small wonder that Delta is working to improve its liquidity position. On April 22, 2020, the airline announces it will enter into 2 different loans, each to an amount of $1.5 billion (€1.4 billion). It will be...
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Dutch government breaks law

KLM cabinOn April 21, 2020, the Dutch newspaper NRC Handelsblad publishes an interview with Adina Vălean, the European Commissioner for transport. The newspaper asks her opinion about the Dutch government’s infringement of EU regulation 261/2004 concerning airline passengers’ rights. That is a relevant question, for the Dutch minister van Nieuwenhuizen tolerates that KLM Royal Dutch Airlines is breaking the regulation. Although the carrier has canceled flights, it refuses to pay refunds to passengers. Rather, it offers passengers only vouchers.

Refund or vouchers

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Masks in the cabin

Pessengers packed like sardinesCurrently, carriers don’t treat their customers like cargo because they cannot fill all seats in their aircraft. Rather, they are now able to treat passengers like human beings. However, this doesn’t include providing sufficient legroom because that would require a larger pitch (the distance between rows). But airlines can now block middle seats. Even so, the distance between passengers in a window and an aisle seat is less than 6 feet. Therefore, it may make sense they would require customers to wear masks.
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Preferential treatment of US customers

  Full refund?For US customers KLM Royal Dutch Airlines has considerably more favorable rebook and cancelation policies than for other customers. The carrier offers US customers who saw their flights canceled not only a travel voucher. Alternatively, they can now get a full refund in cash if one of the following conditions applies. KLM has canceled the flight or delayed it by more than 3 hours. What’s more, US customers can apply for the refund online.

Travel voucher

Other customers can only apply for a travel voucher, which comes...
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Social distancing in the air

No legroomOver time airlines have reduced the seat size and passenger’s personal space in the cabin. At the same time passengers continued to grow, in particular in the USA. Carriers are free to reduce the seat size and the pitch (the distance between rows). But it is remarkable that the conditions for animals transported in the hold are much more regulated.

Personal space

However, several carriers including Lufthansa and Delta Air Lines have announced they will block middle seats in their aircraft. This will create a much needed...
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