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Category Archives: News

Allowed boarding

Othon Cortes (73) feels discomfort and pain when he arrives in New York on American Airlines from Barcelona, Spain. Yet, he boards a connecting flight to Miami.

Shortly after departure his health is taking a turn for the worse and the captain decides to make an emergency landing in Norfolk, VA. Regrettably, it is of no avail. Mr. Cortes is pronounced dead on arrival.

His wife and daughter recently filed a suit against the troubled airline as well as the contractor that prepared the in-flight meals, LSG Sky Chefs (a 100% subsidiary of Lufthansa)....

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Upside down

An All Nippon Airways (ANA) Boeing 737 carrying 117 people nose-dived and went almost belly-up over the Pacific on September 6, 2011.

The co-pilot wanted to open the cockpit door for the captain returning from a restroom break. However, he mistook the rudder trim knob for the cockpit door lock.

The rudder knob and the door lock switch are no more than 3.9 inches (10 cm) apart. As the picture shows, unlocking the door (the small

knob) and moving the rudder left (the big knob) is...
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Kan ik een ticket met vertrek vanuit België kopen?

KLM probeert zo veel mogelijk te voorkomen dat Nederlandse reizigers goedkope tickets met vertrek vanuit België kopen. Als je per trein vanaf Brussel-Zuid of Antwerpen Centraal naar Schiphol reist, kun je bijvoorbeeld niet online inchecken. KLM laat in het midden waarom, maar duidelijk is dat ze op Schiphol wil controleren of je wel per trein vanuit België bent gekomen. Kun   je geen afgestempeld treinkaartje laten zien, dan weigert KLM je in te checken, omdat je het eerste deel van je ticket niet hebt gebruikt. Zo dwingt ze je een nieuw ticket te kopen. Toen we daarover schreven, riep...
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British Airways and Lufthansa change rules

Lufthansa has changed its baggage rules by switching to the number of bags rather than the weight alone for tickets purchased from June 1, 2011. The free baggage allowances are now differentiated according to the service class flown.

If you fly economy you can check 1 bag weighing up to 23 kg (50.5 lbs). Frequent travelers (silver) and senators (gold) can check 2 bags.

Business class passengers can check 2 bags up to 32 kg and senators 3. First class passengers can check 3 bags up to 32 kg...
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Fine print

Astrid added a comment to the article “Can I be denied boarding?”. At Cheaptickets she purchased a KLM-ticket with several segments of which the first leg is the train ride to the airport. She wonders whether KLM Royal Dutch Airlines can legitimately deny her boarding if she would not arrive at the airport by train. Nowhere on the site, she argues, you can find that you really must take the train.   Most likely she means Cheaptickets’ site. However, whether an airline can deny you boarding depends on its conditions...
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The secret of your fare class

A reader writes that all flights in his ticket have Continental Airlines flight numbers and all fare classes earn 100% miles. However, Lufthansa credited only 50% for 1 of the flights. When he claims 100% miles they say the miles have been credited correctly. He sends us his ticket and asks whether Lufthansa is right or wrong. Airline Passenger Guru’s response: Your ticket shows that the flight with 50% miles was operated by United Airlines even though it had a Continental flight number. The fare class – not   to be confused with travel class...
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