Language:

Category Archives: Fares

Who subsidizes who?

Finnair has started to weigh passengers on a voluntary basis to collect more accurate data about weights on its flights. Carry-on baggage is also being weighed. The program will run intermittently into 2018. The European Aviation Safety Agency (EASA) publishes average traveler weights based on data from 2009, but Finnair wants to have more up-to-date data available to help plan its flights. It reminds us to a question we received in the past from a passenger about excess baggage fees...
Read more

A brand new meaning of flexible rates

A reader shares his experience with booking a ticket on LOT Polish Airlines. He wants to book a trip Amsterdam-Warsaw-Toronto-Montreal with a 1-night stopover in Toronto. However, he cannot find a possibility to book a multi-city trip on LOT’s website. Therefore, he sends an email to LOT’s customer service asking how he can book such a ticket. It takes the customer service 3 days to respond. LOT’s website appears to be very simple and does not allow for multi-city bookings. The customer service’s solution is to call the carrier and book...
Read more

Reward tickets may be expensive

SeatsAward seat availability dropped 5.4% in 2017 compared to 2016 according to Cartrawler's annual Reward Seat Availability Survey. Leisure travelers buying cheap tickets may be members of a frequent flyer program to collect miles. After all, while taxiing a flight attendant tells them over the intercom that the miles can be spent on "free tickets" and other things. But free tickets do not exist. It is airline speak for award tickets that require payment both in cash and in miles. Leisure travelers flying on cheap tickets do not collect enough miles...
Read more

Credit card charges to be outlawed

Airlines can no longer charge their sky high credit card fees in the UK according to new rules the UK government published on July 19, 2017. This will save UK consumers £473 million (€529 million or $621 million) each year according to the economic secretary to the treasury, Stephen Barclay, who calls credit card fees "rip-off charges." Interestingly, the UK government will also have to stop ripping off its own citizens. The Driver and Vehicle Licensing Agency, for example, adds a flat fee of £2.50 (€2.79 or $3.28) to vehicle tax...
Read more

A full refund without cancelation fee?

The Korea Fair Trade Commission (KFTC) intends to require airlines to provide a full ticket refund without charging a cancelation fee if a passenger chooses to cancel the flight 90 days or more before departure. The new policy would not cover administrative costs incurred by the carrier when the flight was booked. But it would exempt some deeply discounted tickets. The costs of flight bookings are extremely low as airlines transformed the booking process already long ago into a do-it-yourself event. Even so, most carriers continued to charge a reservation or booking...
Read more

EU airlines can no longer charge cancelation fees

The Court of Justice of the European Union (CJEU) ordered airlines on July 6, 2017 to increase transparency of their airfares by individually disclosing taxes, airport fees and other charges levied to consumers. Moreover, the CJEU ruled that carriers can no longer levy extra charges against customers who either miss or cancel their flights. Airlines hate transparency because they know that they will sell more tickets if consumers are ill-informed about the total price of a flight. As a result of this ruling, however, carriers can no longer hide additional charges to the...
Read more