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Category Archives: Readers’ questions

My discontinued credit card was charged

Credit cardA reader sends an email to ABN-AMRO Business cards - issued by International Card Services (ICS) - to discontinue his credit card. He receives an automated confirmation of receipt of his email. The next day he gets by email a confirmation of the closure of his card. Again 1 day later he receives an email from ICS requesting him to destroy his card and throw it away.

Credit card review

When he receives his credit card review, he discovers that the annual fee has been charged to the destroyed credit card....
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Does this credit card make sense?

Air France/KLMI received a letter from American Express promoting their Air France/KLM Flying Blue credit card. When I pay with the card I will earn frequent flyer miles. Would it make sense to apply for this card? Richard Schmidt Airline Passenger Guru’s response: Co-branded credit cards are a well-known phenomenon in the airline industry. Many carriers have co-branded cards enabling members of their frequent flyer programs to earn miles when they charge their expenses to those cards. It is beyond doubt that it is profitable for airlines and credit card...
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Award ticket pricing is a black box

passenger2A reader asked us how he could learn the price of an award ticket. He was unable to find a table showing the prices of award tickets. This is a relatively recent phenomenon as such tables still existed a decade ago. Ticket prices and hotel room prices have in common that there is hardly a relationship with the cost of flights or hotel rooms. Both airlines and hotels love dynamic pricing, which means that prices depend on demand at a certain moment. As a result, they can change every day and even on 1...
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Passengers packed despite open seats

KLM seatsA reader of our website who is a platinum member of Flying Blue, Air France/KLM’s frequent flyer program, shares his experience with a European flight operated by KLM Royal Dutch Airlines. While the passengers are already on board, the purser moves the curtain separating business and economy class from behind row 3 to behind row 2. From row 3 all seats but one are taken. However, nobody is sitting in the first 2 rows (business class). While moving the curtain the purser tells the passengers in row 3 they...
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Tricks to get a free upgrade

seats5We received several questions from readers that have one thing in common: they pertain to the relationship of airlines and their customers. The most frequently asked question is: “How can I score an upgrade?” This suggests that what flyers desire most is an upgrade to first class. Small wonder that quite a few readers ask our opinion about tips they have read or heard for a free upgrade. Today, this kind of tips is usually worthless. Airlines have learned to make money by nickel-and-diming their customers and by limiting capacity so as to keep...
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Why do low-priced KLM tickets come with a minimum stay?

KLM B-737If I buy a round trip on KLM Royal Dutch Airlines for the usual price, I must stay away at least 3 days. The reason is that I would have to pay 3 times more i f I would return after 1 or 2 days. Other carriers like SAS do not do that. Do you know the reason and if so, can I do something about it? I made inquiries by phone and KLM said that the government requires KLM to do so. Ruurd Wijnands Airline Passenger Guru’s...
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