Category Archives: Airlines

United agents need more training

United Airlines received a lot of negative publicity in 2017. The latest case is that of Jean-Marie Simon, a 63-year old attorney and school teacher who spent 140,000 miles for a first-class ticket. On a United flight from Houston to Washington, DC she is moved from her first-class seat to coach class to make room for Sheila Jackson Lee, a member of the US House of Representatives from 1995. When Simon wants to board the plane and shows her boarding pass, a United agent tells her she...
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A race against time

Even the British voters who voted on June 23, 2016 for leaving the European Union, should now know the truth about the Brexit’s consequences. They should understand that Boris Johnson was telling lies in favor of his own career. He was unemployed at the time of the referendum, but is now the UK’s secretary of state. At the time of the vote £1 was equivalent to €1.31, whereas today it is worth no more than €0.88. Thus, it lost 33% of its value since the referendum. Given that the UK imports half of...
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How to protect US airlines from competition

Free international trade has considerably contributed to the USA’s wealth. But the days when the USA was a champion of free trade are gone. Although the internal US market has been deregulated, there is no foreign competition. Non-US airlines are not allowed to fly domestic routes in the USA, while foreigners cannot own more than 25% of a US carrier. Due to mergers the US airline industry is no longer a competitive market, but an oligopoly. Thus, US carriers do not feel the pressure to offer quality products. Rather than improving their currently...
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Traveling back to the communist time

LOTTwo European Union member states have moved back to the soviet era and are now almost 1-party states again: Hungary and Poland. Therefore, the European Commission is monitoring these countries closely, while the European Parliament just started an investigation into the 2 countries.  A reader shares his experience with LOT Polish Airlines that reminds him to the communist era. He forwarded his correspondence with LOT about the reservation of a round trip Amsterdam-Montreal in business class. As LOT’s website is very simple, it is...
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Fear of the Russians

At Schiphol Amsterdam Airport a conflict has arisen around the Russian cargo carrier AirBridgeCargo Airlines (ABC). The carrier received fewer slots (takeoff and landing times) than before because ABC had used less than 80% of its slots in the previous season. The growth of passenger numbers at Schiphol was the past 2 years unexpectedly high. As a result, the airport has reached the limit of its capacity, which translates into fewer slots than airlines would like to have. Airport Coordination Netherlands (ACNL) is an independent organization that allots...
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World’s top-10 airlines 2018

There are numerous airline rankings. Often they are either entertainment or commercial business. Rankings may be based on criteria that may be subjective, for example passenger reviews. Or they may be objective and based on statistics like on-time performance, involuntary denied boardings and the rate of mishandled baggage. Ranking lists in the category entertainment are usually those published by travel magazines, while an example of a commercial list is that of Skytrax that distributes a large number of awards at expensive galas in fancy hotels. But they also sell services...
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