In case of flight cancelation, airlines must offer passengers 2 choices under EU regulation 261/2004. First, re-routing to their final destination under comparable transport conditions and at the earliest opportunity. This may also occur at a later date at the passenger’s convenience. The other option is reimbursement within 7 days of the full cost of the ticket. This applies to all passengers departing from an EU airport.
No reimbursement
Currently, carriers are short of cash and may have issues with reimbursement. Therefore, the Dutch minister Cora van Nieuwenhuizen (infrastructure and water management) doesn’t...
Read more
On May 13, 2020 authorities at both sides of the Atlantic warn airlines for the second time in 2 months. The US Department of Transportation (DOT) tells carriers they must issue refunds to passengers whose flights have been canceled or significantly changed. In March and April the DOT received 25,000 complaints compared to a 2-months average of 3,000. Travelers complain in droves that their airlines only offer a voucher and no refund.
Dr. Ethan Weiss is a cardiologist and a scientist at the University of California San Francisco. On May 9, 2020, he tweets a remarkable photo (see on the right). It shows the cabin of a 
For US customers 
Over time airlines have reduced the seat size and passenger’s personal space in the cabin. At the same time passengers continued to grow, in particular in the USA. Carriers are free to reduce the seat size and the pitch (the distance between rows). But it is remarkable that the conditions for animals transported in the hold are much more regulated.
When the coronavirus also hits the aviation industry, airlines have to cancel many flights. In particular 
Loading ...