Airline passenger satisfaction in North America decreased in 2018 to 73 from 75 on a 100-point scale according to the American Customer Satisfaction Index (
ACSI). Only 3 industries score lower: fixed-line telephone service, internet service providers and subscription television service.
The low satisfaction level is not surprising because competition is very limited in the US airline industry. Nearly 80% of the market is under the control of just 4 carriers. And as the ACSI observes, they seem more inclined to collaborate than to compete, thereby reducing the risk that customers...
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The Chinese government considers Taiwan an inseparable part of China along with Hong Kong and Macau. Therefore, it demands that foreign carriers on their websites refer to Taiwan as Chinese territory rather than a sovereign state. US airlines sought extensions to a May 25, 2018 deadline for making adjustments to their website. The final deadline is July 25, 2018, but the White House describes the whole thing as “Orwellian nonsense”.
China has never given up its claim that Taiwan must be reunited with China and rejects US requests for talks over how US... 
Delta Air Lines
Passengers who bought domestic tickets on 
American Airlines
Lufthansa
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