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Category Archives: Airlines

Passengers demand compensation for arriving on time

Two passengers claim €400 ($457) each because the Finnair flight from Amsterdam Schiphol Airport to Jyväskylä, Finland would have arrived with a delay. In such cases passengers can demand compensation by invoking Regulation 261/2004 of the European Parliament. As they are not looking forward to drafting their claims themselves they rely on Airhelp. This is one of the many claim agencies, or claim farms as the airlines prefer to call them.

No Cure, No Pay

Usually, such agencies work on the basis of No...
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Dubious pilot licenses

Dubious pilot license at Pakistan International AirlinesNearly 1 in 3 of Pakistan International Airlines (PIA) pilots is suspected of holding a dubious pilot license. PIA will ground 262 airline pilots whose credentials may have been falsified. The move comes after the International Air Transport Association (IATA), the airline industry’s mouthpiece, issues a warning. It has found irregularities in pilot licenses at PIA that represent a “serious lapse” in safety controls.

Plane crash

The scandal emerges in the wake of a PIA plane crash in Karachi that kills 97...
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How KLM gets on with an employee

KLM Royal Dutch AirlinesKLM VIPs treatment must pay damages to an escort of Very Important Persons (VIPs) or commercially and according to protocol important passengers. She has been working at the airline for nearly 38 years without any problem.

VIPs

But that changes when she complains about the growing number of pornstars, rappers, stoned childstars and drunken celebrities she has to accompany. KLM doesn’t appreciate her complaint and dismisses her due to soured labor relations.

Transition compensation

A magistrate rules she has a right to a transition compensation of €70,000...
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Who will pay Air France/KLM’s losses?

Air France/KLMNationalism seems on the rise in the EU. In particular the 4 miser countries – Austria, Denmark, the Netherlands and Sweden – refuse to run up common debts. Moreover, France and the Netherlands have started with providing state aid, each for their own national airline. Some observers think this may prelude closing down the holding company Air France/KLM. Next, the mainly privately owned airlines Air France and KLM could continue separately.

Different cultures

The two carriers have very different cultures that mirror the more...
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Refunds or vouchers

Emblem of the US Department of TransportationOn May 13, 2020 authorities at both sides of the Atlantic warn airlines for the second time in 2 months. The US Department of Transportation (DOT) tells carriers they must issue refunds to passengers whose flights have been canceled or significantly changed. In March and April the DOT received 25,000 complaints compared to a 2-months average of 3,000. Travelers complain in droves that their airlines only offer a voucher and no refund.

Voucher or refund

The European Commission issues on the same...
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United breaks a promise

All middle seats taken on United flight Newark-San FranciscoDr. Ethan Weiss is a cardiologist and a scientist at the University of California San Francisco. On May 9, 2020, he tweets a remarkable photo (see on the right). It shows the cabin of a United Airlines flight from Newark, New Jersey, to San Francisco. The flight is packed, all seats are taken. However, only 10 days before the flight United’s Chief Customer Officer sends a message to all passengers. It reads: "We're automatically blocking middle seats to give...

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