Category Archives: Airlines

KLM pays compensation by exception

KLM Royal Dutch AirlinesKLM Boeing 747 will settle with 3 passengers. They will get €600 ($665) each as compensation for the delay following a fuel disturbance at Amsterdam Schiphol Airport on July 24, 2019. This way KLM avoids a legal ruling, according to Aviclaim. This is one of the many “claim farms”, as the aviation industry calls claim agencies derogatory.

Claim agencies

Those claim agencies are a thorn in the airlines’ flesh. Often they succeed in forcing airlines to follow the law. To airlines this is a...
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How clean are aircraft cabins?

Ryanair cabinLow-cost carrier Ryanair is the dirtiest airline in the UK. This writes Which?, a British consumer organization, in a recent report. Their qualification of cabin cleanliness is based on research from their expert travel investigations team and surveys of nearly 8,000 Which? members.

Outbreak of norovirus

The passengers sitting near you may present the largest risk of infection, according to experts. In 2008, scientists in the USA investigate an outbreak of norovirus on a flight from Boston to Los Angeles. A number of passengers on the flight...
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Lufthansa cabin crew strike

Lufthansa Airbus 380All Lufthansa flights starting in Germany will be affected by a Lufthansa cabin crew strike. The German flight attendants’ union UFO (pun not intended) has called for a 2-day strike at Lufthansa. Although the strike will last no longer than 48 hours, it will disturb many passengers' travel plans.

Cabin crew strike

The strike will start on November 7 at 00:00 am and end on November 8 at 24:00 pm. Lufthansa will publish today a special flight plan for Thursday and Friday. Miles...
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Livestream from lavatory to cockpit?

Southwest AirlinesRenee Steinaker is a flight attendant already working for decades at Southwest Airlines. In February 2017, she takes a seat in the cockpit, because Captain Terry Graham needs to make a trip to the toilet. Southwest protocol requires that 2 crew members remain in the cockpit at all times. While sitting in the cockpit she notices an iPad located on a window. She looks further and realizes that she is seeing the captain in the lavatory.


When she looks again further she observes that the picture is moving. Her...
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The world’s longest flight

QantasQantas Boeing 787-9 has just tested the flight New York-Sidney, a 20 hours flight bridging a distance of 10,000 miles (16,000 km). The next test flight will be London-Sydney. This is 500 miles (800 km) longer and will last 21 hours. Qantas uses a brand new Boeing 787-9 for the ultra long-haul flight tests.

Ultra long-haul flight

A commercial flight would not be possible as there is not yet a plane capable of flying that distance nonstop. Therefore, the test flights will be operated with no more than...
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How useful is KLM’s Flying Blue?

Air France/KLMA reader shares his experience with his Flying Blue membership in the USA. Flying Blue is KLM Royal Dutch Airlines’ and Air France’s frequent flyer program. The reader has the highest status in the program, which is platinum for life. But he discovers that it is fairly worthless in the USA.

SkyTeam lounges

He flies KLM’s American SkyTeam partner Delta Air Lines on several routes within the USA. KLM advertises with “worldwide access to SkyTeam lounges.” Nonetheless, a...
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