Usually, businesses that offer poor customer service will also have a poor financial performance. Airlines, however, are an exception to this rule. In the USA there are only 3 industries that score lower on the American Customer Satisfaction Index (
ACSI) than the airline industry.
Customer satisfaction and financial performance
Researchers at the University of Nevada in Reno find there is no link between customer satisfaction and an airline's financial performance. Although carriers tout their customer satisfaction, their low score on the ACSI suggests that reality is quite different.
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A reader submitted a review of a flight on 
soared to the top of global rankings with nearly 95% of flights on time, In the airline industry a flight is considered on time if it arrives within 15 minutes of its scheduled arrival time.
The carrier was hailed as a success story, until it emerged that the airline had simply extended the scheduled arrival time on several of its routes.
Researchers of 
Taiwan’s ministry of transportation is thinking about measures countering China’s pressure on airlines to downgrade Taiwan’s status as a sovereign state according to 
From September 5, 2018 
China has played a power game about how airlines should refer to Taiwan. The island of Taiwan, formerly known as Formosa, was inhabited by aborigines before the 17th century. The Qing dynasty – China’s last dynasty - annexed the island in 1683, but ceded Taiwan to Japan in 1895 following the first Sino-Japanese War.
After the fall of the Qing dynasty the Republic of China (RoC) was established on mainland China in 1912. Following World War II the RoC took control of Taiwan in 1945.
Consequently, the official name of Taiwan is the RoC,... 
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