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Category Archives: Airlines

Airlines lie routinely

TAP PortugalA reader of our website shares his experience on TAP Portugal. He flies business class from Newark, USA to Lisbon, Portugal with a connection to Amsterdam. When TAP denies his complaint while dubiously calling him a no-show, he sends his correspondence with TAP to us. After all passengers have boarded the flight Lisbon-Amsterdam, they are requested to disembark. The crew announces that the flight is at least 2 hours delayed due to toilets that are out of order.

No refreshments

All seats are taken at the gate, so he takes a...
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What KLM package deals really are

KLM Royal Dutch Airlines advertises with package deals comprising a flight and at least a hotel room. You can purchase more, of course, by also including a rental car and/or other items. KLM claims that passengers will get a discount up to 30% by purchasing a package deal. A reader of our website receives a KLM commercial about a package deal. It describes a trip to Bali including a stay in 5-star hotel NIkko Bali Benoa Beach.

Discount up to 30%

Just to be sure...
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Lufthansa improperly collects a tax

Lufthansa aircraftPassengers leaving the USA by plane must pay the US International Departure Tax. But they are exempted when they travel on non-revenue tickets. Award tickets - that frequent flyers pay for with their miles – are an example of non-revenue tickets. Airlines collect the tax as part of the ticket price. Between June 2016 and November 2017, however, Lufthansa improperly collected the tax from 6,900 passengers with non-revenue tickets.

Inadvertent tax collection

Only 1 passenger alerts Lufthansa 2 times that it is inadvertently collecting the tax. The airline says it...
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US airlines’ customer satisfaction low, but rising

Alaska AirlinesIt is amazing that passengers’ satisfaction with US carriers is growing according to the J.D. Power North America Airline Satisfaction Study. This is for the 7th consecutive year. Have passengers got used to a lack of personal space in planes and being nickel-and-dimed by airlines?

Satisfaction scores

Just 2 of the 10 carriers see their scores fall in 2019 compared to 2018. The 10 airlines in the survey scored an average 773 out of 1,000, up from 762 in 2018. In 2013 their average score was still below 700. [caption id="attachment_6916"...
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Big Brother will fly with you

Airbus 320The Internet of Things will reach aircraft and might ease cabin crew members’ tasks. Your seat will be connected to a system that will show the crew information about you and the cabin at a glance. This is part of plane maker Airbus’ Skywise system. It is a digital, hyper-connected and secure platform that enables users to optimize and predict everything from engineering and maintenance to flight operations.

Cost savings

The results of the system include fewer operational interruptions, lower fuel burn, generally improved efficiency, and - in an optimistic...
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How smart are airline bosses?

On April 23, 2019, ABC News had a curious interview with Oscar Munoz, the boss of United Airlines. In fact, the interview raises the impression of sponsored content, as advertisements in online media nowadays are called. The interviewer is ABC News' Senior Transportation Correspondent David Kerley. He raises the point of the ever shrinking seat.

Seats can get smaller

"I think we are nearing a point certainly that we can't do that anymore," says Munoz. Passengers won't be happy with this response. We are nearing a point...
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