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Category Archives: Airlines

Money back or a voucher?

In case of flight cancelation, airlines must offer passengers 2 choices under EU regulation 261/2004. First, re-routing to their final destination under comparable transport conditions and at the earliest opportunity. This may also occur at a later date at the passenger’s convenience. The other option is reimbursement within 7 days of the full cost of the ticket. This applies to all passengers departing from an EU airport.

No reimbursement

Currently, carriers are short of cash and may have issues with reimbursement. Therefore, the Dutch minister Cora van Nieuwenhuizen (infrastructure and water management) doesn’t...
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Lufthansa now more flexible

flexibilityWhen the coronavirus also hits the aviation industry, airlines have to cancel many flights. In particular Lufthansa shows little consideration for its customers. They can change their travel dates, but not their destination. In the current circumstances the lack of flexibility is crucial.

No change of destination

Suppose that a passenger has booked a flight to Italy. Lufthansa wouldn’t allow this passenger to change the destination to another country that is safer for health reasons. The carrier only allows to change the travel dates.

Lack of flexibility

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Airline subsidies and bankruptcies

US airlines have a long history of enjoying government subsidies. See the leaked list of subsidies for the US aviation industry here. But they also have a long history of bankruptcies. So it seems that the US government has wasted billions of tax dollars by subsidizing US carriers.

Middle Eastern competitors

Ironically, 5 US airlines meet on July 20, 2019 with Donald Trump in the White House. Their goal is to advocate operational limitations for their Middle Eastern competitors. Obviously, they prefer this over improving their own inferior products. But...
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KLM pays compensation by exception

KLM Royal Dutch AirlinesKLM Boeing 747 will settle with 3 passengers. They will get €600 ($665) each as compensation for the delay following a fuel disturbance at Amsterdam Schiphol Airport on July 24, 2019. This way KLM avoids a legal ruling, according to Aviclaim. This is one of the many “claim farms”, as the aviation industry calls claim agencies derogatory.

Claim agencies

Those claim agencies are a thorn in the airlines’ flesh. Often they succeed in forcing airlines to follow the law. To airlines this is a...
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How clean are aircraft cabins?

Ryanair cabinLow-cost carrier Ryanair is the dirtiest airline in the UK. This writes Which?, a British consumer organization, in a recent report. Their qualification of cabin cleanliness is based on research from their expert travel investigations team and surveys of nearly 8,000 Which? members.

Outbreak of norovirus

The passengers sitting near you may present the largest risk of infection, according to experts. In 2008, scientists in the USA investigate an outbreak of norovirus on a flight from Boston to Los Angeles. A number of passengers on the flight...
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Lufthansa cabin crew strike

Lufthansa Airbus 380All Lufthansa flights starting in Germany will be affected by a Lufthansa cabin crew strike. The German flight attendants’ union UFO (pun not intended) has called for a 2-day strike at Lufthansa. Although the strike will last no longer than 48 hours, it will disturb many passengers' travel plans.

Cabin crew strike

The strike will start on November 7 at 00:00 am and end on November 8 at 24:00 pm. Lufthansa will publish today a special flight plan for Thursday and Friday. Miles...
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