In case of flight cancelation, airlines must offer passengers 2 choices under EU regulation 261/2004. First, re-routing to their final destination under comparable transport conditions and at the earliest opportunity. This may also occur at a later date at the passenger’s convenience. The other option is reimbursement within 7 days of the full cost of the ticket. This applies to all passengers departing from an EU airport.Read more
When the coronavirus also hits the aviation industry, airlines have to cancel many flights. In particular Lufthansa shows little consideration for its customers. They can change their travel dates, but not their destination. In the current circumstances the lack of flexibility is crucial.Read more
No change of destinationSuppose that a passenger has booked a flight to Italy. Lufthansa wouldn’t allow this passenger to change the destination to another country that is safer for health reasons. The carrier only allows to change the travel dates.
Lack of flexibility
US airlines have a long history of enjoying government subsidies. See the leaked list of subsidies for the US aviation industry here. But they also have a long history of bankruptcies. So it seems that the US government has wasted billions of tax dollars by subsidizing US carriers.Read more
Middle Eastern competitorsIronically, 5 US airlines meet on July 20, 2019 with Donald Trump in the White House. Their goal is to advocate operational limitations for their Middle Eastern competitors. Obviously, they prefer this over improving their own inferior products. But...
KLM Royal Dutch Airlines will settle with 3 passengers. They will get €600 ($665) each as compensation for the delay following a fuel disturbance at Amsterdam Schiphol Airport on July 24, 2019. This way KLM avoids a legal ruling, according to Aviclaim. This is one of the many “claim farms”, as the aviation industry calls claim agencies derogatory.Read more
Claim agenciesThose claim agencies are a thorn in the airlines’ flesh. Often they succeed in forcing airlines to follow the law. To airlines this is a...
Low-cost carrier Ryanair is the dirtiest airline in the UK. This writes Which?, a British consumer organization, in a recent report. Their qualification of cabin cleanliness is based on research from their expert travel investigations team and surveys of nearly 8,000 Which? members.Read more
Outbreak of norovirusThe passengers sitting near you may present the largest risk of infection, according to experts. In 2008, scientists in the USA investigate an outbreak of norovirus on a flight from Boston to Los Angeles. A number of passengers on the flight...
All Lufthansa flights starting in Germany will be affected by a Lufthansa cabin crew strike. The German flight attendants’ union UFO (pun not intended) has called for a 2-day strike at Lufthansa. Although the strike will last no longer than 48 hours, it will disturb many passengers' travel plans.Read more