There are numerous airline rankings. Often they serve as entertainment or they are commercial business. Rankings may be based on subjective criteria, for example passenger reviews. Or they may be objective and based on statistics like on-time performance, involuntary denied boardings, the rate of mishandled baggage, etc.Read more
Some airlines seemingly do not learn. Southwest is the umpteenth carrier that is going to test a new boarding process. The test will be carried out at 4 California airports.Read more
Front and back doorThe airline will test the use of both the front and back door of the aircraft for boarding and deplaning. However, there will be just 1 jet way available that will be used for access through the front door. Passengers entering the plane through the back door will have to use stairs. Some...
Many travelers believe that the 4 big US airlines have conspired to increase fares on domestic flights. Southwest and American Airlines have agreed to settle nationwide class action litigation by passengers who believe the carriers did collude. As usual, the settling defendants deny that they did anything wrong. They have asserted defenses to the claims, and have settled to avoid the burden and expense of litigation.Read more
Are you included?The settlement classes include those who purchased tickets for flights within the USA and its territories from American,...
Usually, businesses that offer poor customer service will also have a poor financial performance. Airlines, however, are an exception to this rule. In the USA there are only 3 industries that score lower on the American Customer Satisfaction Index (ACSI) than the airline industry.Read more
Customer satisfaction and financial performanceResearchers at the University of Nevada in Reno find there is no link between customer satisfaction and an airline's financial performance. Although carriers tout their customer satisfaction, their low score on the ACSI suggests that reality is quite different.
A reader submitted a review of a flight on TAP Portugal. This airline is a member of the Star Alliance, the largest airline alliance in the industry. The review follows. I fly in business class from Lisbon, Portugal to Miami, FL, USA. The flight is operated with a fairly old Airbus 330 and departs almost on time at 10:45 am.Read more
ConfigurationIn the business class section there are 6 seats in a row with the configuration 2-2-2. The passengers in window seats do not have direct access to...
In 2017, Hong Kong Airlines soared to the top of global rankings with nearly 95% of flights on time, In the airline industry a flight is considered on time if it arrives within 15 minutes of its scheduled arrival time. The carrier was hailed as a success story, until it emerged that the airline had simply extended the scheduled arrival time on several of its routes. Researchers of Which? - an independent British consumer organization - found that more carriers are adding extra time to flight schedules, in...Read more