Category Archives: Hotels

Teaching Hilton to count

hilton2A reader who is a member of HHonors - Hilton’s frequent guest program - shares his experience with his HHonors account. The program has 4 membership levels: blue, silver, gold and diamond. Our reader has gold status, which requires 20 stays in a calendar year (or 40 nights or 75,000 base points). Silver requires 4 stays or 10 nights and diamond requires 30 nights in a calendar year (or 60 nights or 120,000 base points) The list of past stays in his HHonors online account shows 20 stays and 21...
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Do hotels wash sheets?

room1A couple of years ago Arnon Grunberg, a Dutch writer and journalist who lives in New York, wrote a series of articles in the Dutch newspaper NRC Handelsblad about his work in a hotel. He had applied for the job specifically to write about his experiences. One of the things he wrote, is that the sheets in a room where a guest stayed only 1 night were not washed before the next guest arrived in that room. Grunberg described accurately how it worked in such a case. He was...
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The best hotel brands in 2016

KamermeisjeHotel guests’ overall satisfaction hardly improved in 2016 according to the J.D. Power 2016 North America Hotel Guest Satisfaction Index Study. The 2 point improvement to 806 on a 1,000-point scale is much smaller than in recent years. The study measures overall guest satisfaction across 8 hotel segments: luxury; upper upscale; upscale; upper midscale; midscale; economy/budget; upper extended stay; and extended stay. Scores are based on 7 key measures in each segment: reservation; check-in/check-out; guest room; food & beverage; hotel services; hotel facilities; and cost & fees. Interestingly, while satisfaction in most...
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How clean are US hotel rooms?

Young maid cleaning the hotel suite The average hotel room is dirtier than a typical home, an airplane, and even a school according to The web site let EmLab P&K perform laboratory tests of 9 often-touched hotel room surfaces to find out how clean or dirty 3-, 4-, and 5-star US hotel rooms are. Guess what! 3-star hotels appear the least germ-ridden. These hotels tend to offer well-appointed rooms, with limited service offerings. The bathroom counter is the dirtiest surface in these hotels, followed by the remote control. Higher-end 4-star...
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The most generous and most demanding hotel reviewers

ComplainingTravelers from Russia give on average the most generous hotel reviews. As a group, they give hotel scores 0.56 review points higher than the global average of 8.52 (out of 10). This is based on an analysis of over 7 million hotel reviews by travelers from 43 nations. Guests from the United Arab Emirates (UAE), in contrast, are the toughest reviewers. They give scores 0.32 points lower than the average. Click here for the full list of 43 countries. Travelers from different countries tend to have different review...
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Bathroom phones mostly unused

toiletphoneComplimentary Wi-Fi is for 30% of leisure travelers the top factor in choosing a hotel, while 50% of business travelers say it is a must-have. These are findings from a survey by among more than 4,700 respondents across 28 countries. The results are reported in a rather loose way, but booking sites are not professional researchers. They conduct surveys primarily to generate free publicity. Far behind free Wi-Fi, wired hotel rooms with a single remote control for multiple functions (22%) and smart device docking stations (15%) are the second and...
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