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Category Archives: Hotels

Hotel cancels reservation the evening before arrival

A reader sent us his correspondence about a hotel reservation in the Hampton by Hilton Fort Lauderdale / Cypress Creek. He would arrive on September 19, 2017, but on September 18 he receives an email at 20:03 pm. The message reads: “We see that you have a reservation with us arriving September the 19th. We are temporarily closed due to the hurricane Irma that arrived to Florida affected our operation.” Interestingly, Irma hit Florida’s West coast hardest, whereas the hotel is located at the East coast.
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Is Marriott trying to game the system?

One of our readers searched for a hotel in Tallahassee, Florida on Marriott’s website. Specifically, he wanted to know senior rates for the Fairfield Inn Tallahassee North/I-10 on September 24, 2017. His experience is somewhat bizarre. Therefore, he made screen shots and sent them to us. His impression is that Marriott tries to lure travelers with relatively low rates, but once the traveler clicks on the continue button only higher rates are displayed. This may be Marriott's tactics, he writes, and adds that Marriott may hope that travelers do not notice the...
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Hotels follow the airlines’ example

A reader of our website forwarded 2 messages he received on September 18, 2017 from the Hampton Inn Ft. Lauderdale-Cypress Creek (by Hilton). The first message arrives at 3:59 pm and tells him: “We have a room with your name on it” to remind him to check in for his stay on September 19, 2017. The second message comes in 4 hours later at 8:03 pm and its content is an unpleasant surprise: “We are temporarily closed due to the hurricane Irma that arrived to Florida affected our operation. Should you need assistance, please...
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Hotel cancelation policies worsened

Hilton and subsequently Marriott made changes to their cancellation policies in the summer 2017. They moved from free cancelation 24 hours before the day of arrival to 48 hours prior to arrival. InterContinental Hotels Group (IHG) and the Hyatt followed suit. IHG did not have a cancelation policy, but seized the opportunity to institute one shortly after Marriott's and Hilton's moves. However, IHG remained competitive still by embracing Marriott's and Hilton's previous, somewhat less aggressive free cancelation policy...
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Strict rules in the Beijing Friendship hotel

One of our readers shares her experience with the Beijing Friendship Hotel, China. Her business partners booked a room for her in this hotel. When she arrives it appears to be a gigantic complex with a number of separate buildings. The hotel seems to be a kind of neighborhood in its own right. The taxi driver needs to use his navigation system to find the right building. The booking was made for room and boarding and the hotel's restaurant Juxiangyuan offers buffets. They are available for breakfast 07:00-09:00, for lunch 12:00-13:30...
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The most and least valued hotel amenities

Aside from a free breakfast (read: included in the room rate), hotel guests value free Wi-Fi the most, according to a survey conducted by GO Airport Express, which serves O'Hare International Airport and Midway Airport in the Chicago area, and The GO Group LLC, which provides ground transportation at more than 80 airports in North America, Mexico, the Caribbean and Europe. GO Airport Express does not reveal whether their airport shuttles offer their customers free Wi-Fi during the ride. The next most preferred amenity is free transportation, but it follows at...
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