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Category Archives: Hotels

Marriott Rewards ranks highest among hotel loyalty programs

Marriott Rewards comes out on top in market research company J.D. Power’s 2017 Hotel Loyalty Program Satisfaction Study. The program receives 806 points on a 1,000-point scale. World of Hyatt (808 points) ranks second and Hilton Honors (793 points) third. The 3 lowest ranking programs are Club Carlson with 756 points, Choice Privileges (743 points) and Wyndham Rewards (742 points). The study is based on 4,682 responses from rewards program members who experienced 5...
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Marriott Rewards to change in 2018

When Marriott took over Starwood in September 2016 it was the intention to merge Marriott Rewards, Starwood Preferred Guest and Ritz-Carlton Rewards into 1 frequent guest program. It was unclear how much time it would take. At least a year, said Marriott. But that was very ambitious and so far it did not happen. Meanwhile, Marriott has announced the merger will take longer than hoped for and the 3 programs will remain separate for the time being. But Marriott still aims at merging the 3 programs. Members...
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Travelers prefer Canada over USA

The USA is facing a Trump slump in the numbers of international tourist and conference attendees. President Trump’s travel bans and divisive language encourage business travelers to avoid the USA and to travel to Canada instead. Even though courts have blocked Trump’s travel bans because they are unconstitutional, the damage has already been done and the USA lost its reputation. Among those who will feel the pain are primarily Trump’s supporters in ailing industrial areas. Generally, they are low educated and depend on low-skilled jobs. For them it is bad news that
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Hotel cancels reservation the evening before arrival

A reader sent us his correspondence about a hotel reservation in the Hampton by Hilton Fort Lauderdale / Cypress Creek. He would arrive on September 19, 2017, but on September 18 he receives an email at 20:03 pm. The message reads: “We see that you have a reservation with us arriving September the 19th. We are temporarily closed due to the hurricane Irma that arrived to Florida affected our operation.” Interestingly, Irma hit Florida’s West coast hardest, whereas the hotel is located at the East coast.
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Is Marriott trying to game the system?

One of our readers searched for a hotel in Tallahassee, Florida on Marriott’s website. Specifically, he wanted to know senior rates for the Fairfield Inn Tallahassee North/I-10 on September 24, 2017. His experience is somewhat bizarre. Therefore, he made screen shots and sent them to us. His impression is that Marriott tries to lure travelers with relatively low rates, but once the traveler clicks on the continue button only higher rates are displayed. This may be Marriott's tactics, he writes, and adds that Marriott may hope that travelers do not notice the...
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Hotels follow the airlines’ example

A reader of our website forwarded 2 messages he received on September 18, 2017 from the Hampton Inn Ft. Lauderdale-Cypress Creek (by Hilton). The first message arrives at 3:59 pm and tells him: “We have a room with your name on it” to remind him to check in for his stay on September 19, 2017. The second message comes in 4 hours later at 8:03 pm and its content is an unpleasant surprise: “We are temporarily closed due to the hurricane Irma that arrived to Florida affected our operation. Should you need assistance, please...
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