Language:

Category Archives: Hotels

Ban on plastic toiletries

California is an environmental front runner. In 2014 it is the first US state to ban plastic bags. Now it is moving again early. The beginning of the end of plastic single-use toiletries seems to be in sight. California will ban plastic bottles under 12 ounces (355 ml) from hotels. The ban will take effect in 2023.

Plastic single-use toiletries

On October 9, 2019, California Governor Gavin Newsom signs a bill banning those toiletries from hotels. The ban will apply to hotels only. It will not impact other facilities like...
Read more

Rare incident in California hotel

KTVUFairmont Hotel San jose has reported a hazmat incident in the Fairmont Hotel in San Jose in Northern California. It happened on August 31, 2019 and it has cost 1 woman’s life. It is unclear whether she was a guest or a hotel employee. Nine others have been injured: 2 hotel guests and 7 hotel employees.

Nine injured

One of the 9 injured persons is reportedly in life-threatening condition. However, the other 8 injured persons are fortunately considered to be in non life-threatening condition. Authorities believe the hazmat incident...
Read more

A review of Hilton Barra Rio de Janeiro

Hilton Barra Rio de JaneiroA reader of our website stayed in the Hilton Barra in Rio de Janeiro and sent us the following review of the hotel. The Hilton Barra is a large hotel located in the business area of Barra da Tijuca at about 30 km from Galeão-International Airport. I am a diamond member of the Hilton Honors program. Thus, I am pretty well acquainted with Hilton hotels.

Early check-in

(more…)...
Read more

Prevent identity fraud

Even when your hotel asks for it, don't leave your passport at the front desk. Often they want to photocopy it and keep it for the duration of your stay. Local governments or the central government may also require hotels for copies of their guests' passports.

Vulnerable for fraud

You should be aware, however, that if you allow hotels to copy your passport, you will be vulnerable for identity fraud. Everyone who has a copy of your passport can potentially use it for stealing your identity. That holds in particular if it shows...
Read more

Review of the Element hotel Miami

A reader shares her experience with a hotel. When I make a reservation at the Element hotel - part of the Marriott chain - at Miami International Airport, I am unaware that it is an airport hotel without curtains and sound insulation. After arrival I walk to the hotel shuttle area as the shuttle picks up customers every 30 minutes. I am lucky because I need to wait just 10 minutes until the shuttle arrives.

Connecting room

I am a gold member of Bonvoy, the new name for Marriott's loyalty program....
Read more

Hotels follow in airlines’ footsteps

hotelA reader has a reservation for a Miami hotel. At check-in she learns about undisclosed hotel fees: a resort fee and a parking fee. The reservation does not mention any of those fees, it shows only the room rate and taxes. She asks us whether hotels can charge fees on top of the room price.

Unbundling services

The short answer is: Yes. Hotels have virtually unnoticed followed in the footsteps of airlines by "unbundling" services. In the case of fees, however, they don't always refer to concrete services. When they do, they often cite local...
Read more