Category Archives: Hotels

It takes time, but Hilton responds positively

A reader's Swiss flight from Zurich to Newark is canceled after takeoff was aborted. Due to a bird strike, an engine is damaged such that the plane cannot fly over the Atlantic Ocean. Swiss is not able to rebook him the same day, so he has to stay the night over in Zurich.


Swiss gives him vouchers for Hilton Zurich Airport, which runs an airport shuttle. The driver has a friend or relative in the vehicle with whom he is all the way talking in a...
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Marriott’s website of little use

After Marriott took over Starwood it took a while before both chains would merge their platforms. Although Marriott introduced the single platform in August, it seems the integration is a failure. In particular Starwood Preferred Guest (SPG) members are facing many problems, but also Marriott Rewards members are sometimes having hard times. It seems that Marriott did not work hard enough to integrate Starwood hotels into Marriott's website and SPG into Marriott Rewards smoothly. SPG members report a multitude of problems and some Marriott...
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A B&B experience

A reader shares his experience with Fado Bed & Breakfast - Santos in Lisbon, Portugal: I booked the B&B through and could cancel it until 3 weeks before arrival, when the rate was charged to my credit card. B&B prices in Lisbon can be as low as €20 ($23) or even less. However, I selected the Fado B&B with a room rate of €55 ($64) hoping the quality would be acceptable.

Airport transfer

I also ordered a roundtrip airport transfer for €45 ($53), which the B&B outsources to...
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For which hotel is this reservation?

So far it seems that Marriott overreached itself by taking over Starwood. We receive many complaints of long-time Marriott customers about their Marriot Rewards accounts. For example, stays do not show up in their accounts, points are not added, etc. Marriott's website also presents problems. When you search for hotels you have no longer the possibility to sort the results on the basis of price. You have 4 criteria to sort the results: (more…)...
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Will Uber drive out hotel shuttles?

A nice hotel amenity is a free shuttle taking guests from and to the airport. One of our writers routinely selects only hotels offering free shuttle service. The Marriott Fairfield Inn & Suites Omaha Downtown in Nebraska announced the shuttering of its airport shuttle service. Yet, the service as such will not vanish. The hotel just replaces the shuttle service with (more…)...
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What will the new Marriott Rewards program bring?

Several readers asked us about the changes in Marriott’s frequent guest programs after the merger of Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG). These programs will be merged into 1 program following Marriott’s purchase of Starwood in 2016. From August 2018 members of the 3 programs can merge points, while SPG members will see their points balance triple. Since the merger Marriott has 29 brands with a total of more than 6,500 properties, so all members now have plenty of opportunities to earn points. In the new program elite status...
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