Category Archives: Frequent Flyers

Why does a business class ticket earn me economy miles?

As a senator (gold card member) in Lufthansa’s Miles & More program I flew United Airlines on a business class ticket. My itinerary comprised some domestic one-class flights. Traveling economy is disappointing, but inevitable if a flight is operated with an all-economy aircraft. However, my Miles & More account was credited with economy miles (250) instead of business miles (500). Why do they credit only economy miles to a business traveler’s account, whereas they just credited 10,000 miles to my account because of the pilot strikes. Roger Berger Airline Passenger Guru’s response: We contacted Lufthansa and they say that the mileage...
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How satisfied are frequent travelers with award redemption?

If you are looking for a frequent flyer program primarily for free tickets, Alaska Airlines’ Mileage Plan is the best choice according to a survey Frequent Business Traveler and FlyerTalk have conducted with 1,323 respondents.

Note, however, that free tickets do not exist. You will have to pay taxes and at some carriers also airline imposed fees.

The survey asked frequent flyers how they rate their level of satisfaction

with the award redemption process of the frequent flyer programs they participate in. Alaska...

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How do members judge US frequent flyer programs? has held a survey among 1,600 members of US frequent flyer programs currently saving miles for an award trip.

Only the 5 largest programs are included: Southwest Airlines' Rapid Rewards, United Airlines’ MileagePlus, American Airlines’ AAdvantage, Delta Air Lines’ SkyMiles, and US Airways’ Dividend Miles.

Compared to other surveys overall satisfaction is amazingly high. The table below shows that 62% of Southwest members are likely to

recommend Rapid Rewards to a friend. US Airways ranks at...

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Miles & No More

Gold card members of Lufthansa’s frequent flyer program Miles & More are called senators. A reader of our web site is both a senator and a diamond member of HHonors, the Hilton’s frequent guest program.

He stays 2 times in a Hilton property with 1 day in between, when he stays outside the city in another hotel.

He expects to earn 500 miles for each of the 2 stays, but Miles &

More credits 500 miles only for his first stay. Thus, he requests Miles & More...

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Award redemption pet peeves

Frequent flyers' most cited redemption pet peeve is that desired dates of travel are not  available.

Frequent Business Traveler and FlyerTalk found this when nearly 1,100 frequent travelers participated in a survey conducted in October/November 2013.

Carriers often list 2 amounts of miles for award tickets. The

unavailability of low-level award tickets is the second biggest nuisance. Additional charges, including taxes, booking fees, and fuel surcharges come in third place.

Airlines usually market their frequent flyer programs by touting free tickets. In reality, however, free...

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How to lose the competition?

Delta Air Lines and Air France/KLM are close Skyteam partners. As a result, platinum elite members of Flying Blue - Air France/KLM's frequent flyer program - should be able to get economy comfort seats for free on Delta flights.

However, several platinum members wrote us they ended up in economy seats although they had reserved economy comfort seats.

When asked why they did not get the seat they had reserved, the response was invariably: "Due to an aircraft change."

Most passengers cannot...

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