To celebrate a 40-year marriage a Dutch family wants to spend some time in Tenerife, Spain. They spend €1,893 ($2,124) on tickets for flights on
Transavia from Rotterdam The Hague Airport, Netherlands to Tenerife. On the outbound flight almost everything is okay, but not on the inbound flight. To get home the family must buy new tickets to Amsterdam, whereas their car is parked at Rotterdam The Hague Airport.
Checking-in
The family arrives at Tenerife Airport half an hour before the check-in will close. Three Transavia check-in counters (73-75) are open....
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The European Union has a relatively strong consumer protection of airline passengers. Most relevant is the EU regulation 261/2004 that entitles passengers to compensation under certain circumstances. That may be delays of more than 3 hours that can be attributed to the carrier. Or it may be cancelations the airline can be blamed for.
Crying babies in a plane on a long-haul flight during the night is a nightmare for the babies, the parents and other passengers. What may soften the pain for other passengers is using ear plugs and/or a noise-canceling headset.
A flight by the Vietnamese airline 
Strikes are rare in the Netherlands. The polder model is an important institution to control labor unrest. But currently the model doesn’t work at 
A reader of our website shares his experience at 
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