Category Archives: Tips/Experiences

Will airlines ever automatically pay compensation?

European Union rulesThe European Union has a relatively strong consumer protection of airline passengers. Most relevant is the EU regulation 261/2004 that entitles passengers to compensation under certain circumstances. That may be delays of more than 3 hours that can be attributed to the carrier. Or it may be cancelations the airline can be blamed for.

Exceptional circumstances

For airlines there is one way out. If the delay or cancelation is due to exceptional circumstances passengers don’t have a right to compensation. Examples of exceptional circumstances are a medical emergency landing...
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Child icons on seat map

Crying babyCrying babies in a plane on a long-haul flight during the night is a nightmare for the babies, the parents and other passengers. What may soften the pain for other passengers is using ear plugs and/or a noise-canceling headset.

Child icon

Even so it may be for some noise sensitive travelers impossible to sleep. For those passengers Japan Airlines offers a kind of solution. It has a new feature on its booking system. A child icon appears at those seats on the seat selection map where a passenger is seated...
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Pilot loses his passport

T'way AirA flight by the Vietnamese airline T'way Air departs Ho Chi Minh City to Incheon in South Korea with a delay of no less than 11 hours. The reason is quite bizarre. When the crew arrives at the airport something appears to be wrong: the pilot lost his passport. As a result the flight cannot depart on the scheduled time of 10:35 pm.

Replacing lost passport

Crew members including pilots need to go through security screening and pass passport control. Although they often have priority and at passport control even...
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Flight cancelations at KLM

KLM Royal Dutch AirlinesStrikes are rare in the Netherlands. The polder model is an important institution to control labor unrest. But currently the model doesn’t work at KLM Royal Dutch Airlines. On Monday September 2, 2019 one labor union for KLM ground staff calls a strike for 2 hours (08:00-10:00 am). As a result, 62 flights have been canceled.


The union calls a second strike for Wednesday September 4, again for 2 hours at the same time. This means that again a large number of flights will need to be...
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How useful is travel insurance?

Henri Coandă International AirportA reader of our website shares his experience at Henri Coandă International Airport in Bucharest. At security control he puts his laptop and smartphone in a bin to pass the scanner. At the other side of the scanner he collects his belongings, passes passport control and walks to the gate.

Missing smartphone

Once in the plane he discovers that his smartphone is missing. He can’t do anything while traveling. But when he is back home he sends an email to the airport in Bucharest asking whether his smartphone...
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40-year wedding party ends in disappointment

TransaviaTo celebrate a 40-year marriage a Dutch family wants to spend some time in Tenerife, Spain. They spend €1,893 ($2,124) on tickets for flights on Transavia from Rotterdam The Hague Airport, Netherlands to Tenerife. On the outbound flight almost everything is okay, but not on the inbound flight. To get home the family must buy new tickets to Amsterdam, whereas their car is parked at Rotterdam The Hague Airport.


The family arrives at Tenerife Airport half an hour before the check-in will close. Three Transavia check-in counters (73-75) are open....
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