Category Archives: Tips/Experiences

An emotional support passenger

Emotional support animals are a typical American phenomenon. Those animals often cause a disruption in the cabin. A national survey of US flight attendants reveals that over 98% of all respondents worked a flight with at least 1 emotional support animal onboard in the last 24 months. Small wonder that the US Association of Flight Attendants (AFA) calls on the US Department of Transportation (DOT) to take action to limit abuse of the emotional support animal designation in the system. Although some airlines recently took action by...
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How relevant is a passenger’s academic title?

Dr. Siobhan O’Dwyer considers herself a victim of sexism. When she boarded a Qantas plane a flight attendant looked at her boarding pass — which said “Dr. O’Dwyer” — and addressed her as “Miss O’Dwyer.” This was so important to Dr. O’Dwyer that she tweeted: "Do not look at my ticket, look at me, look back at my ticket, decide it’s a typo, and call me Miss O’Dwyer. I did not spend 8 years at university to be called Miss." One may expect a more coherent text from a Dr. How...
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The hardest-working person in America

Many Americans do not use all their vacation days even though the number of those days is small relative to people in other countries. More than 700 million vacation days go unused across the USA. A company claims that time off to travel has proven to be the most effective way to use vacation days. Those who use the majority of their vacation days for travel are significantly happier than those who travel very little or not at all. The company making this claim is United Airlines that - just by...
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Customer service no priority of LOT

One of our readers shares his experience with LOT Polish Airlines. He travels on a business class ticket from Amsterdam through Warsaw to Toronto. In Amsterdam he visits the lounge, but there is hardly any proper food. Thus, he trusts that he will get breakfast on the flight to Warsaw. In the plane, however, he observes that every business class passenger is served breakfast with the exception of him. Thus, he asks a flight attendant why he does not get breakfast. She responds that LOT’s Amsterdam agent has instructed her...
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Sex in the skies

About 10% of American air travelers report having had sex of some kind at an airport. That is just a little more than the 8% who claim they have had sex on a flight. These numbers are based on, a cheap flights comparison site that claims it surveyed 4,915 Americans in 2017 who were 18 years or older and had flown at least once in the past 2 years. Approximately ¾ of respondents said they had some free time at the airport. The website followed up to learn how that...
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Are airlines worse than Facebook?

Carriers know very much about their (potential) customers. Whenever you visit an airline’s website it will be logged and stored, while the data the airline has about you will be mined. This serves to estimate the highest price you are just willing to pay for a ticket. It is not very likely that the traveler sitting next to you in the plane has paid the same price for the flight as you, even if you have purchased a ticket in the same booking class. Carriers try to personalize everything including ticket prices. Their...
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