Category Archives: Tips/Experiences

Preferential treatment of US customers

  Full refund?For US customers KLM Royal Dutch Airlines has considerably more favorable rebook and cancelation policies than for other customers. The carrier offers US customers who saw their flights canceled not only a travel voucher. Alternatively, they can now get a full refund in cash if one of the following conditions applies. KLM has canceled the flight or delayed it by more than 3 hours. What’s more, US customers can apply for the refund online.

Travel voucher

Other customers can only apply for a travel voucher, which comes...
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You decide: refund or voucher

CancelationsMost airlines’ websites are not very helpful to passengers if a carrier cancels a flight. They have removed the possibility to apply online for a refund. Thus, you need either to call them or send an email. But it is often impossible to find an email address that you can use for a refund request.

Where is the phone number?

Many readers tell us that insofar they can find a phone number they cannot or hardly reach an airline agent by phone. A waiting time of 1-2 hours seems not uncommon. A reader writes...
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Russian aid for USA

Aid from Russian delivered in New YorkOn April 1, 2020, a Russian military transport plane with aid supplies lands at New York's John F. Kennedy airport. The date may let you think it’s a joke, but it is serious. Russia delivers aid to the USA in the form of medical supplies, including ventilators and personal protection equipment. Only a short while ago the USA was a great country leading the world. But after 3.5 years with Donald Duck Trump in the White House the country needs aid from Russia. An...
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Money back or a voucher?

In case of flight cancelation, airlines must offer passengers 2 choices under EU regulation 261/2004. First, re-routing to their final destination under comparable transport conditions and at the earliest opportunity. This may also occur at a later date at the passenger’s convenience. The other option is reimbursement within 7 days of the full cost of the ticket. This applies to all passengers departing from an EU airport.

No reimbursement

Currently, carriers are short of cash and may have issues with reimbursement. Therefore, the Dutch minister Cora van Nieuwenhuizen (infrastructure and water management) doesn’t...
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Coronavirus: comparing Lufthansa and KLM

KLM Royal Dutch Airlines is a front runner in temporarily waiving change fees against the background of a growing coronavirus crisis. But other airlines including Lufthansa follow suit. This carrier’s press release is interesting. Like most carriers Lufthansa introduces 2 temporary rebooking options.

Existing reservations

The first pertains to existing bookings and applies worldwide for tickets purchased before March 5 with a travel date up to April 30, 2020. You can rebook to a new date up to December 31, 2020 without any rebooking fee – regardless...
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Avis in a roller coaster

Avis preferredIt seems that Avis is confused and doesn’t know how to price rental cars anymore. They are so confused that they refuse any comment on their extraordinary price hikes earlier this year. In early February we write an article about it, which prompts a reader to contact us.

Extraordinary price hikes

He sends us a copy of the bill for a rental car from Avis a few months ago. The total rent amounts to $179 (€163) for a small car for 1 week. In early February 2020 he checks the...
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