About 1/3 of travelers are not very concerned about their security when they are online at airports or in planes. Some 9% confess they never thought about their online security, while almost 25% say they are not at all concerned about Wi-Fi security. However, 48% of respondents admit they do have concerns that distress them somewhat. And 19% even say they are very concerned about potential breaches.Read more
Ryanair has welcomed a court ruling in Barcelona that no compensation should be paid to passengers for flights canceled due to strike action. The reason is that the disruption was out of its control, so the airline was not to blame. However, the Court of Justice of the European Union (CJEU) has repeatedly ruled differently. Thus, the odds are that passengers who go to the CJEU may find it on their side so that Ryanair would have to pay compensation.Read more
Cancelations due to strikesRyanair's argument why it would...
Passengers want: * Their bags tracked throughout their journey * Watch digital content on a seatback device * A human touch when things go wrong * Automation of more airport processes * Biometric identification to facilitate their travel processes * Real time journey information delivered to their personal devices * Wait times of less than 10 minutes at security/immigrationRead more
SurveyThe International Air Transport Association (IATA) finds this in its 2018 Global Passenger Survey conducted in April-July 2018. The majority of the10,408 respondents (63%) are men and 37% are women.
In the UK, about 1.3 million passenger journeys were delayed by at least 3 hours last year. This concludes Which? - the research arm of the British Consumers' Association - on the basis of an analysis of Civil Aviation Authority (CAA) data.
DelaysWhich? analyzed punctuality data for the year to June 2018 and finds the bulk of the delayed flights are with: Easyjet (2,618 flights), Ryanair (1,868 flights), British Airways (1,668 flights). The 3 carriers' delay rates are close to
Numerous studies have been made of the boarding process. Not only airlines have looked at possibilities for improvements, but also scientists. Interestingly, many carriers change the boarding processes every now and then, but they never really improve it. Passengers in economy class have very little personal space and can hardly move and breathe once they have squeezed themselves into narrow seats. They have also hardly legroom due to the very short pitch (distance between rows). Thus, one would expect that passengers would prefer to board as late as possible.
Emotional support animals are a typical American phenomenon. Those animals often cause a disruption in the cabin. A national survey of US flight attendants reveals that over 98% of all respondents worked a flight with at least 1 emotional support animal onboard in the last 24 months. Small wonder that the US Association of Flight Attendants (AFA) calls on the US Department of Transportation (DOT) to take action to limit abuse of the emotional support animal designation in the system. Although some airlines recently took action by...Read more