Category Archives: Tips/Experiences

Is airline compensation due to an upgrade?

In the UK, about 1.3 million passenger journeys were delayed by at least 3 hours last year. This concludes Which? - the research arm of the British Consumers' Association - on the basis of an analysis of Civil Aviation Authority (CAA) data.


Which? analyzed punctuality data for the year to June 2018 and finds the bulk of the delayed flights are with: Easyjet (2,618 flights), Ryanair (1,868 flights), British Airways (1,668 flights). The 3 carriers' delay rates are close to 
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Herd behavior at the gate

Numerous studies have been made of the boarding process. Not only airlines have looked at possibilities for improvements, but also scientists. Interestingly, many carriers change the boarding processes every now and then, but they never really improve it. Passengers in economy class have very little personal space and can hardly move and breathe once they have squeezed themselves into narrow seats. They have also hardly legroom due to the very short pitch (distance between rows). Thus, one would expect that passengers would prefer to board as late as possible.
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An emotional support passenger

Emotional support animals are a typical American phenomenon. Those animals often cause a disruption in the cabin. A national survey of US flight attendants reveals that over 98% of all respondents worked a flight with at least 1 emotional support animal onboard in the last 24 months. Small wonder that the US Association of Flight Attendants (AFA) calls on the US Department of Transportation (DOT) to take action to limit abuse of the emotional support animal designation in the system. Although some airlines recently took action by...
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How relevant is a passenger’s academic title?

Dr. Siobhan O’Dwyer considers herself a victim of sexism. When she boarded a Qantas plane a flight attendant looked at her boarding pass — which said “Dr. O’Dwyer” — and addressed her as “Miss O’Dwyer.” This was so important to Dr. O’Dwyer that she tweeted: "Do not look at my ticket, look at me, look back at my ticket, decide it’s a typo, and call me Miss O’Dwyer. I did not spend 8 years at university to be called Miss." One may expect a more coherent text from a Dr. How...
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The hardest-working person in America

Many Americans do not use all their vacation days even though the number of those days is small relative to people in other countries. More than 700 million vacation days go unused across the USA. A company claims that time off to travel has proven to be the most effective way to use vacation days. Those who use the majority of their vacation days for travel are significantly happier than those who travel very little or not at all. The company making this claim is United Airlines that - just by...
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Customer service no priority of LOT

One of our readers shares his experience with LOT Polish Airlines. He travels on a business class ticket from Amsterdam through Warsaw to Toronto. In Amsterdam he visits the lounge, but there is hardly any proper food. Thus, he trusts that he will get breakfast on the flight to Warsaw. In the plane, however, he observes that every business class passenger is served breakfast with the exception of him. Thus, he asks a flight attendant why he does not get breakfast. She responds that LOT’s Amsterdam agent has instructed her...
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