Quite a few of our readers let us know that
Lufthansa promises them they will get a refund if the airline canceled their flights. But readers who called Lufthansa several times report that with every call the payout date moves further into the future. So far, none of our readers let us know they actually received their money back from the carrier.
A senator’s experience
Interestingly, one of our readers, who shares her experience with Lufthansa, is a senator (or gold card member) of Lufthansa’s frequent flyer program Miles &...
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A number of countries require airline passengers to present evidence of a negative corona test result. There are people who, for whatever reason, are unable to get such an attest. According to the British newspaper Lancashire Telegraph it’s possible for unscrupulous individuals to obtain a false test result. The newspaper has seen evidence of passengers using another person’s negative corona test result and doctoring the name and date to match their own.
On May 13, 2020 authorities at both sides of the Atlantic warn airlines for the second time in 2 months. The US Department of Transportation (
On April 21, 2020, the Dutch newspaper 
For US customers 
Most airlines’ websites are not very helpful to passengers if a carrier cancels a flight. They have removed the possibility to apply online for a refund. Thus, you need either to call them or send an email. But it is often impossible to find an email address that you can use for a refund request.
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