A number of countries require airline passengers to present evidence of a negative corona test result. There are people who, for whatever reason, are unable to get such an attest. According to the British newspaper Lancashire Telegraph it’s possible for unscrupulous individuals to obtain a false test result. The newspaper has seen evidence of passengers using another person’s negative corona test result and doctoring the name and date to match their own.Read more
Quite a few of our readers let us know that Lufthansa promises them they will get a refund if the airline canceled their flights. But readers who called Lufthansa several times report that with every call the payout date moves further into the future. So far, none of our readers let us know they actually received their money back from the carrier.Read more
A senator’s experienceInterestingly, one of our readers, who shares her experience with Lufthansa, is a senator (or gold card member) of Lufthansa’s frequent flyer program Miles &...
On May 13, 2020 authorities at both sides of the Atlantic warn airlines for the second time in 2 months. The US Department of Transportation (DOT) tells carriers they must issue refunds to passengers whose flights have been canceled or significantly changed. In March and April the DOT received 25,000 complaints compared to a 2-months average of 3,000. Travelers complain in droves that their airlines only offer a voucher and no refund.Read more
Voucher or refundThe European Commission issues on the same...
On April 21, 2020, the Dutch newspaper NRC Handelsblad publishes an interview with Adina Vălean, the European Commissioner for transport. The newspaper asks her opinion about the Dutch government’s infringement of EU regulation 261/2004 concerning airline passengers’ rights. That is a relevant question, for the Dutch minister van Nieuwenhuizen tolerates that KLM Royal Dutch Airlines is breaking the regulation. Although the carrier has canceled flights, it refuses to pay refunds to passengers. Rather, it offers passengers only vouchers.
Refund or vouchersRead more
For US customers KLM Royal Dutch Airlines has considerably more favorable rebook and cancelation policies than for other customers. The carrier offers US customers who saw their flights canceled not only a travel voucher. Alternatively, they can now get a full refund in cash if one of the following conditions applies. KLM has canceled the flight or delayed it by more than 3 hours. What’s more, US customers can apply for the refund online.Read more
Travel voucherOther customers can only apply for a travel voucher, which comes...
Most airlines’ websites are not very helpful to passengers if a carrier cancels a flight. They have removed the possibility to apply online for a refund. Thus, you need either to call them or send an email. But it is often impossible to find an email address that you can use for a refund request.Read more