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Category Archives: Tips/Experiences

No emotional support animals anymore

For a long time, passengers in the USA had the right to take any animal into the cabin claiming it is an emotional support animal. A survey among flight attendants showed rampant abuse of this right. However, the US Department of Transportation (DOT) has finally taken action by revising its Air Carrier Access Act (ACAA) regulation on the transportation of service animals by air. Emotional support animals are no longer allowed, only service animals.

The new final rule:

* Defines a service animal as a dog that is...
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Free tickets to Hawaii

The pandemic has normalized remote work for the foreseeable future. Therefore, the state of Hawaii is offering free round trips to Oahu to out-of-state remote workers, who want to volunteer and live there temporarily. To qualify they should contribute to the state's economy by working and living there. In collaboration with schools and businesses, the state has launched a temporary residency program, known as "Movers and Shakas.”

Volunteers

Until December 15, the program will accept the first group of 50 applicants. They must be remote workers and at least 18...
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False corona test certificates

Taking a corona test while sitting in the carA number of countries require airline passengers to present evidence of a negative corona test result. There are people who, for whatever reason, are unable to get such an attest. According to the British newspaper Lancashire Telegraph it’s possible for unscrupulous individuals to obtain a false test result. The newspaper has seen evidence of passengers using another person’s negative corona test result and doctoring the name and date to match their own.

Negative corona test result

Pakistan requires all international arrivals to present...
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Always pay a ticket by credit card

Lufthansa counterQuite a few of our readers let us know that Lufthansa promises them they will get a refund if the airline canceled their flights. But readers who called Lufthansa several times report that with every call the payout date moves further into the future. So far, none of our readers let us know they actually received their money back from the carrier.

A senator’s experience

Interestingly, one of our readers, who shares her experience with Lufthansa, is a senator (or gold card member) of Lufthansa’s frequent flyer program Miles &...
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Refunds or vouchers

Emblem of the US Department of TransportationOn May 13, 2020 authorities at both sides of the Atlantic warn airlines for the second time in 2 months. The US Department of Transportation (DOT) tells carriers they must issue refunds to passengers whose flights have been canceled or significantly changed. In March and April the DOT received 25,000 complaints compared to a 2-months average of 3,000. Travelers complain in droves that their airlines only offer a voucher and no refund.

Voucher or refund

The European Commission issues on the same...
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Dutch government breaks law

KLM cabinOn April 21, 2020, the Dutch newspaper NRC Handelsblad publishes an interview with Adina Vălean, the European Commissioner for transport. The newspaper asks her opinion about the Dutch government’s infringement of EU regulation 261/2004 concerning airline passengers’ rights. That is a relevant question, for the Dutch minister van Nieuwenhuizen tolerates that KLM Royal Dutch Airlines is breaking the regulation. Although the carrier has canceled flights, it refuses to pay refunds to passengers. Rather, it offers passengers only vouchers.

Refund or vouchers

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