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Category Archives: Tips/Experiences

Always pay a ticket by credit card

Lufthansa counterQuite a few of our readers let us know that Lufthansa promises them they will get a refund if the airline canceled their flights. But readers who called Lufthansa several times report that with every call the payout date moves further into the future. So far, none of our readers let us know they actually received their money back from the carrier.

A senator’s experience

Interestingly, one of our readers, who shares her experience with Lufthansa, is a senator (or gold card member) of Lufthansa’s frequent flyer program Miles &...
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Refunds or vouchers

Emblem of the US Department of TransportationOn May 13, 2020 authorities at both sides of the Atlantic warn airlines for the second time in 2 months. The US Department of Transportation (DOT) tells carriers they must issue refunds to passengers whose flights have been canceled or significantly changed. In March and April the DOT received 25,000 complaints compared to a 2-months average of 3,000. Travelers complain in droves that their airlines only offer a voucher and no refund.

Voucher or refund

The European Commission issues on the same...
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Dutch government breaks law

KLM cabinOn April 21, 2020, the Dutch newspaper NRC Handelsblad publishes an interview with Adina Vălean, the European Commissioner for transport. The newspaper asks her opinion about the Dutch government’s infringement of EU regulation 261/2004 concerning airline passengers’ rights. That is a relevant question, for the Dutch minister van Nieuwenhuizen tolerates that KLM Royal Dutch Airlines is breaking the regulation. Although the carrier has canceled flights, it refuses to pay refunds to passengers. Rather, it offers passengers only vouchers.

Refund or vouchers

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Preferential treatment of US customers

  Full refund?For US customers KLM Royal Dutch Airlines has considerably more favorable rebook and cancelation policies than for other customers. The carrier offers US customers who saw their flights canceled not only a travel voucher. Alternatively, they can now get a full refund in cash if one of the following conditions applies. KLM has canceled the flight or delayed it by more than 3 hours. What’s more, US customers can apply for the refund online.

Travel voucher

Other customers can only apply for a travel voucher, which comes...
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You decide: refund or voucher

CancelationsMost airlines’ websites are not very helpful to passengers if a carrier cancels a flight. They have removed the possibility to apply online for a refund. Thus, you need either to call them or send an email. But it is often impossible to find an email address that you can use for a refund request.

Where is the phone number?

Many readers tell us that insofar they can find a phone number they cannot or hardly reach an airline agent by phone. A waiting time of 1-2 hours seems not uncommon. A reader writes...
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Russian aid for USA

Aid from Russian delivered in New YorkOn April 1, 2020, a Russian military transport plane with aid supplies lands at New York's John F. Kennedy airport. The date may let you think it’s a joke, but it is serious. Russia delivers aid to the USA in the form of medical supplies, including ventilators and personal protection equipment. Only a short while ago the USA was a great country leading the world. But after 3.5 years with Donald Duck Trump in the White House the country needs aid from Russia. An...
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