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Category Archives: News

Who pays for frequent flyer miles?

Ancillary revenueAirlines started nickel-and-diming their customers more than a decade ago. Their ancillary revenue has been growing ever since. IdeaWorksCompany’s definition of this kind of revenue is: “revenue beyond the sale of tickets that is generated by direct sales to passengers, or indirectly as a part of the travel experience.” An important role plays the co-branded credit card.

Ancillary revenue

IdeaWorksCompany discerns 5 categories of ancillary revenue: 1. A la carte features. Frequent flyer cards2. Commission-based products. 3. Frequent flyer activities. 4. Miscellaneous sources such as advertising. 5....
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Pilot loses his passport

T'way AirA flight by the Vietnamese airline T'way Air departs Ho Chi Minh City to Incheon in South Korea with a delay of no less than 11 hours. The reason is quite bizarre. When the crew arrives at the airport something appears to be wrong: the pilot lost his passport. As a result the flight cannot depart on the scheduled time of 10:35 pm.

Replacing lost passport

Crew members including pilots need to go through security screening and pass passport control. Although they often have priority and at passport control even...
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Fraud on Delta’s SkyBonus program

42 million frequent flyer points fraudulently accumulatedFederal prosecutors in Atlanta claim that a man has fraudulently accumulated more than 42 million frequent flyer points worth $1.75 (€1.58) million. This is remarkable for at least 2 reasons. First, how is illegally reaping frequent flyer points on such a large scale possible? Second, isn’t the reported value of the points extremely high?

Travel agent

The man in question is Gennady Podolsky (43), who has dual citizenship: American and Ukrainian. He is managing partner and lead travel agent of the small Chicago based travel agency
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Reward ticket availability improved

Frequent flyerMany occasional flyers are members of frequent flyer programs. They hope to earn sufficient miles to order a reward ticket. But they never will, because their miles will expire before they will have earned sufficient miles. For airlines, however, it is rational to have this kind of members in their programs. Those travelers are willing to pay higher prices for their tickets because of the miles they will earn. Usually, they don’t realize that it will take too many years to collect enough miles for a reward ticket.

Co-branded credit card

They may have...
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A devilish dilemma

Kati PiriOn September 4, 2019 Kati Piri (photo), a Dutch Member of the European Parliament (MEP), takes an important initiative. She writes a letter to Ukrainian president Volodymyr Zelensky while 40 MEPs sign it. The MEPs request him not to extradite Volodymyr Tsemakh to Russia.

Released from jail

Until September 5, 2019 Tsemakh is the only person connected to the downing of flight MH17 held in jail. But on that day the Kiev Court of Appeals decides to release him from jail. Thus, it overturns the decision of...
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Flight cancelations at KLM

KLM Royal Dutch AirlinesStrikes are rare in the Netherlands. The polder model is an important institution to control labor unrest. But currently the model doesn’t work at KLM Royal Dutch Airlines. On Monday September 2, 2019 one labor union for KLM ground staff calls a strike for 2 hours (08:00-10:00 am). As a result, 62 flights have been canceled.

Rebooking

The union calls a second strike for Wednesday September 4, again for 2 hours at the same time. This means that again a large number of flights will need to be...
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