Forum for airline passengers
must pay damages to an escort of Very Important Persons (VIPs) or commercially and according to protocol important passengers. She has been working at the airline for nearly 38 years without any problem.
Nationalism seems on the rise in the EU. In particular the 4 miser countries – Austria, Denmark, the Netherlands and Sweden – refuse to run up common debts. Moreover, France and the Netherlands have started with providing state aid, each for their own national airline. Some observers think this may prelude closing down the holding company Air France/KLM. Next, the mainly privately owned airlines Air France and KLM could continue separately.
As one of the last airlines Lufthansa has announced some goodwill measures, as they call them. The most important measure is that the launch of the overhauled frequent flyer program Miles & More is delayed by 1 year. The considerably less attractive revised program will now come into effect on January 1, 2022 rather than in 2021 as was communicated earlier.
On May 13, 2020 authorities at both sides of the Atlantic warn airlines for the second time in 2 months. The US Department of Transportation (DOT) tells carriers they must issue refunds to passengers whose flights have been canceled or significantly changed. In March and April the DOT received 25,000 complaints compared to a 2-months average of 3,000. Travelers complain in droves that their airlines only offer a voucher and no refund.
Dr. Ethan Weiss is a cardiologist and a scientist at the University of California San Francisco. On May 9, 2020, he tweets a remarkable photo (see on the right). It shows the cabin of a United Airlines flight from Newark, New Jersey, to San Francisco. The flight is packed, all seats are taken. However, only 10 days before the flight United’s Chief Customer Officer sends a message to all passengers. It reads: "We're automatically blocking middle seats to give...
Most airlines now require passengers to wear face coverings and crew masks on board aircraft. The International Air Transport Association (IATA) – the mouthpiece of the airline industry - considers it a temporary layered approach to biosecurity. But it may also serve another goal, as IATA looks after the aviation industry’s interests. Most likely, IATA wants to avoid the dramatic cost increases to air travel that onboard social distancing would imply.
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