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Forum for airline passengers

MH17 case to European Court of Human Rights

Russian Buk missile downs passenger plane MH17For the first time since World War II Russia downs an airliner (MH17) in Europe on July 17, 2014. Russia's ruler Vladimir Putin denies any Russian involvement. Several weeks later, on August 27, 2014, Russian troops invade the Ukrainian peninsula Crimea. Unsurprisingly, Putin also denies there is a Russian  invasion. Only after the incursion has been completed he acknowledges the invasion. Later on Russia annexes the Crimea, which stresses that Russia is a lawless country with corrupt rulers.

European Court of Human Rights

On July 10, 2020, the...
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Flying in coronavirus era

Measuring the body temperatureLeading US airlines will refund tickets for any passenger who is found to have an elevated temperature. But they will only do so if 2 conditions will be met. First, the elevated temperature must meet the definition in the guidelines of the Centers for Disease Control and Prevention (CDC). So if it doesn’t, your refund isn’t guaranteed even though you don’t have any control over how your temperature will be measured.

Screening

Second, the screening must have been conducted by federal authorities prior to your travel. In practice...
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Tell me only what I want to hear

Donald Trump says that the coronavirus will disappear in April as a miracle On February 29, 2020, fake president Donald Duck Trump tells his supporters that the Democrats are politicizing the coronavirus. It is just a new Democratic hoax according to him. No less than 18 times he will say that the virus will go away in April, like a miracle. Small wonder that the USA is the world’s largest coronavirus hotspot with over 125,000 corona deaths.

Not a miracle

Yet, Trump keeps praising himself on a daily...
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How safe is flying in the corona era?

Crew and passengers wearing facmasks in the corona eraAirlines say it is safe to fly, but only under strict conditions. They have announced measures to prevent that passengers contract the coronavirus. An example is a requirement for passengers and crew to wear face masks in the corona era. Possible measures on the ground include sanitizing kiosks, counters, etc.

Layered measures

The International Air Transport Association (IATA), the airline industry’s worldwide lobby, recommends “layered measures.” This term is quite popular among carriers because it suggests more safety than they provide in practice.

Blocking...

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Always pay a ticket by credit card

Lufthansa counterQuite a few of our readers let us know that Lufthansa promises them they will get a refund if the airline canceled their flights. But readers who called Lufthansa several times report that with every call the payout date moves further into the future. So far, none of our readers let us know they actually received their money back from the carrier.

A senator’s experience

Interestingly, one of our readers, who shares her experience with Lufthansa, is a senator (or gold card member) of Lufthansa’s frequent flyer program Miles &...
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Passenger without facemask fined

FacemaskLast year there was a discussion about a ban on face covering clothes aimed at Islamic women. Currently, there is a discussion about a requirement to cover faces in planes. A passenger onboard a flight to Amsterdam doesn’t wear a facemask on June 5, 2020 although it is mandatory. The carrier informs the Dutch military police of the situation. Therefore, police meet the flight at the gate. After having contacted the public prosecutor, they present the passenger with a fine of €300 ($340). Insofar known it is the first passenger fined for...
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