Forum for airline passengers

$10,000 for downgrade

United AirlinesA United Airlines flight departs Newark, New Jersey to Hawaii. A Boeing 777 is scheduled to operate the flight. At the last moment, however, United needs to swap the Boeing 777 for another aircraft. As a result, another plane will operate the flight.

Swap a Boeing 777

It appears not only a less pleasant, but also a considerably smaller aircraft: a Boeing 767. One of the consequences is that fewer business seats are available on the flight. This, in turn, poses a problem as there are now more passengers with...
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A horse in the cabin

Monica Froese and her emotional support animalRonica Froese buys 2 first class tickets on a flight from Grand Rapids, MI to Ontario, CA. It will be her first flight in 1st class thanks to her fellow passenger, a miniature horse named Freckle Butt Fred. Ronica considers it her emotional support animal. As she wants Fred to have enough room, she reserves 2 first class bulkhead seats.


It seems that Ronica takes more precautions than on average. As the flight would be long, she books a flight with a stop. As a result, each...
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To recline or not to recline

Wendi WilliamsAmerican Airlines is traveling on American Airlines from New Orleans, Louisiana, to Charlotte, North Carolina. This is a flight of less than 2 hours. Wendi has a seat that can recline. She uses the option of reclining the seat that American has installed.

Banging a seat

The passenger sitting behind her is annoyed and/or jealous. His seat cannot recline and his communication skills don’t seem to be well developed. The video that Wendi shares on Twitter shows that this passenger shouts...
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Avis continues ripping you off

Avis PreferredOn February 7, 2020 we published an article that signals shocking price increases in the car rental industry. It is based on complaints from our readers. One of them sent us specific information. He needs a rental car in the USA and checks prices at Avis, where he has the Preferred status. When he compares the price with a rent he had a few months ago, he observes a shocking price increase. Avis has multiplied its prices.

Did our article have some effect?

As evidence he sends us the bill...
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Avis rips you off

Avis PreferredSeveral readers complain that Avis has multiplied prices together with other large rental car companies. One of the readers is really angry and sends us a receipt for an Avis car rental in Florida a few months ago. The price that he paid, amounts to €163 ($179) for a 1 week rental of an economy car (Ford Fiesta). As the reader is an Avis Preferred customer he has experience with Avis rental cars.

Avis multiplied prices

So far, he has been reasonably satisfied with Avis rental agreements. So when he...
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Make America more corrupt

AirbusCorruption agrees to bribery settlements with France, the UK and the USA. As a result, the plane maker will pay huge fines. The total amounts to €3.6 billion ($4 billion), but Airbus avoids criminal prosecution of the company. The biggest part pertains to France that settles corruption charges for €2.1 billion ($2.3 billion). In the USA the settlement is for €984 million ($ 991 million). And the UK settles for €525 million ($582 million). All 3 settlements have been approved by courts.

Individual responsibilities

In addition, current or...
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