In the evening of Saturday February 16, 2019, Flybmi collapses without any warning. As a result, hundreds of passengers find themselves stranded throughout Europe. The airline cites higher fuel costs and uncertainty caused by the UK's upcoming departure from the European Union as factors determining its fate.Read more
The Inspector General for the Department of Homeland Security (DHS) has investigated the Federal Air Marshal Service (FAMS), which is part of the Transportation Security Administration (TSA). The conclusion is shocking, but doesn't come as a surprise. Air marshals are not very useful as half of the FAMS budget could be put to better use.Read more
Inefficient use of fundsAccording to the Inspector General's report, no less than $394 million (€349 million) in funds could be spent better. The total FAMS budget amounts to...
In 2004. Air France takes over KLM Royal Dutch Airlines for next to nothing, Air France pays less than KLM's intrinsic worth. KLM's top managers receive generous rewards for making the profitable deal possible. As part of the deal, they receive several years later an equally generous "retention bonus" for extending their contracts.Read more
Cultural differencesRight from the start, cultural differences play an important role. The French - or Latin - culture is more permissive as to corruption than the Dutch culture.
A reader has a reservation for a Miami hotel. At check-in she learns about undisclosed hotel fees: a resort fee and a parking fee. The reservation does not mention any of those fees, it shows only the room rate and taxes. She asks us whether hotels can charge fees on top of the room price.Read more
Unbundling servicesThe short answer is: Yes. Hotels have virtually unnoticed followed in the footsteps of airlines by "unbundling" services. In the case of fees, however, they don't always refer to concrete services. When they do, they often cite local...
A funny video shows 2 guys who are hungry, but the fridge is empty. A McDonald's is not far away, at least not if you pick up the meal by helicopter at the fly-thru.Read more
Fly-thruThey take a helicopter to go to the restaurant, so the drive-thru becomes a fly-thru. Along the way, they order their meal by phone. When they approach the McDonald's, there are only 3 cars in the parking lot. The restaurant and the pickup window seem closed. (more…)...
Next year, Ryanair's boss Michael O’Leary will step back from his current job. He will not step down, but rather step up to the position of group chief executive of Ryanair after the airline will have been restructured. The flamboyant O’Leary has been appointed chief executive officer of Ryanair in 1994.Read more